Guest Services Representative

1 week ago

Blue Mountains, Canada Blue Mountain Resort Full time

Seasonal (Seasonal)
**WHAT'S IN IT FOR ME?**
- Free Alterra Mountain Pass for employees; ski or ride for free at Alterra owned destinations
- Alterra Mountain Passes for your family;
- Discounts on Blue Mountain Lift tickets for friends and family;
- Free skating;
- Staff priced meals &Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, The North Face, Red Devil Sports, Hillside, and more

**Hourly rate of $18.71**

**Seasonal: November to March 22, 2026**

**Full Time and Part Time Hours**:

- Full-Time: Average 4-5 shifts per week
- Part-Time: 2-3 shifts per week
- Shifts anywhere from 8:15am to 9:00pm; weekend work required

**WHAT**WILL I BE DOING?**

The Guest Services Representative will display the enthusiasm and energy that Blue Mountain Resorts prides itself on. This position will be responsible for greeting our guests, redeeming, and selling tickets, passes and lessons as well as providing in depth information on the services and products that we offer. These team members will be friendly, proactive and be able to operate ticketing software proficiently. This position is primarily indoors, helping guests with any questions or concerns and aiding in making memorable and personalized moments.
- Handling sales transactions for season passes, tickets, lessons, and attractions; Be confident with managing guest expectations and aware of what solutions are available to ensure satisfactory service recovery.
- Offering products and services best suited to what they're looking for. Have complete knowledge of all snow school and kid's camp lessons and products, and the ability to explain and communicate what product would work best for each guest, book lessons accordingly.
- Promoting, encouraging, and administering season pass sales, processing, printing, mailing, pick-up and all related logistics and policies (waivers, lost and forgot passes, etc.)
- Supporting our guests in navigating our virtual communication platforms.

**WHAT DO WE NEED FROM YOU?**
- Excellent customer service, interpersonal and communication skills
- Extensive computer experience and technical skill required. Comfortable working on computers and learning new software programs.
- Experience handling money
- Ability to work independently, multi-task and troubleshoot
- Team oriented with an energetic, friendly, cheerful and animated demeanor

**AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE**

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

  • Guest Services Representative

    1 week ago

    Blue Mountains, Canada Blue Mountain Resort Full time

    Seasonal WHAT’S IN IT FOR ME? **Resort perks**: Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations! Pass benefits for your family and discounted lift tickets you can share with your friends; Free rentals; Staff priced meals & Starbucks treats; Staff room rates at all our hotels; Retail savings at Burton,...

  • Guest Services Representative

    2 days ago

    The Blue Mountains, Ontario, Canada Blue Mountain Resort Full time

    OccasionalWHAT'S IN IT FOR ME?Free Alterra Mountain Pass for employees; ski or ride for free at Alterra owned destinationsAlterra Mountain Passes for your family;Discounts on Blue Mountain Lift tickets for friends and family;Free skating;Staff priced meals & Starbucks treats;Staff room rates at all our hotels;Retail savings at Burton, The North Face, Red...

  • Guest Services Representative

    7 days ago

    Blue Mountains, Canada Blue Mountain Resort Full time

    Seasonal (Seasonal) **WHAT'S IN IT FOR ME?** Resort Perks: - Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations! - Alterra Mountain Passes for your family - Discounts on Blue Mountain Lift tickets. - Free rentals; - Staff priced meals &Starbucks treats; - Staff room rates at all our hotels;Retail savings at...

  • Member and Guest Services Representative

    2 weeks ago

    Blue Mountains, Canada Craigleith Ski Club Full time

    Join our Member and Guest Services team! Key roles & responsibilities - Delivering an excellent member and guest experience in all aspects of the position - Responding to member and guest inquiries and requests - Event tickets, member items & lift ticket sales through the point-of-sale system - General administrative work related to a member services desk,...

  • Guest Services Representative

    2 days ago

    Blue Mountains, Canada Magnones Italian Kitchen Full time

    **Magnone's Italian Kitchen - Blue Mountain Village** Magnone’s is an Italian Eatery in the Heart of The Blue Mountain Village. We pride ourselves on our genuine hospitality and back it up with quality cuisine that is sure to please. We are on the hunt for a positive bubbly person for our front door experience. You are the face that guests see when they...

  • Guest Service Agent

    2 weeks ago

    Blue Mountains, Canada Scandinave Spa Blue Mountain Full time

    Are you passionate about providing an exceptional guest experience? If so, we want to meet you! Scandinave Spa Blue Mountain is looking for **Guest Service Agents** who are genuinely inclined to elevate the guest experience with each guest interaction. Our team is a big reason guests return often and share memories of their spa experience with...

  • Supervisor, Guest Services

    1 week ago

    Blue Mountains, Canada Blue Mountain Resort Full time

    Seasonal WHAT’S IN IT FOR ME? **Resort perks**: Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations! Pass benefits for your family and discounted lift tickets you can share with your friends; Free rentals; Staff priced meals & Starbucks treats; Staff room rates at all our hotels; Retail savings at Burton,...

  • Member & Guest Services Administrator

    1 week ago

    Blue Mountains, Canada Craigleith Ski Club Full time

    **Member & Guest Services Administrator** In the role of Member & Guest Services Administrator, you will be primarily responsible for ticket sales, guest reservations, member services and providing general information on all operational days. If you are a detail-oriented person with experience in administration and customer service, we want to hear from...

  • Guest Service Agent

    2 days ago

    Blue Mountains, Canada Scandinave Spa Blue Mountain Full time

    Are you passionate about providing an exceptional guest experience? If so, we want to meet you! Scandinave Spa Blue Mountain is looking for **Guest Service Agents** who are genuinely inclined to elevate the guest experience with each guest interaction. Our team is a big reason guests return often and share memories of their spa experience with...

  • Guest Services Ambassador

    4 days ago

    Blue Mountains, Canada Magnones at Blue Full time

    Magnones Italian Kitchen - Modern Italian Cuisine **Guest Services Ambassador / Front Door - Blue Mountain Village** **Responsibilities**: - Greet and welcome visitors in a friendly and professional manner - Provide information and assistance to visitors, answering questions and addressing concerns - Direct visitors to appropriate locations or personnel...