Program Support Specialist, Fahcs

The Program Support Specialist (PSS) provides front line administrative and organizational support to students, Associate Deans (ADs), faculty, faculty administrators, and coordinators, for programs within FAHCS. Reporting to the Office Manager, Faculty of Applied Health and Community Studies (FAHCS), the PSS provides program support and maintains accuracy and currency of Faculty/School programs and student information. The incumbent maintains the operational flow of programs to ensure organizational and program continuity by responding to changes within programs and program clusters. The incumbent also conducts research and investigates errors and discrepancies to problem solve and ensure accuracy of faculty programs and student information. In addition, the PSS provides an informational link with agencies, organizations, and individuals, both internal and external to Sheridan, and plans program activities, Faculty/School projects, events, and outreach activities. Given the confidential and private nature of the information that the PSS must handle, the incumbent is expected to exercise discretion and adhere to Sheridan’s policies (e.g., Privacy), legislation (e.g., Freedom of Information and Protection of Privacy Act), guidelines and practices when handling students’ personal and confidential information.

**What You’ll Be Doing**
- Managing digital and paper documentation for curriculum development/changes and program review/consent renewal (preparing multiple complex documents, obtaining forms and signatures, meeting deadlines, recording motions, and maintaining records) and updating the Sheridan Academic Logistics Systems (SAL);
- Compiling, tracking, and processing program documentation such as program maps, detailed program maps, essential employability skills, course outlines, etc.;
- Organizing faculty meetings with Associate Deans, Program Coordinators, Faculty, and staff members; Preparing agendas, taking minutes, and distributing meeting notes; Arranging room bookings, refreshments, and setting up;
- Participating on Program Review teams within the portfolio by providing documentation, coordinating meetings and focus groups, gathering data from faculty, compiling, and preparing the final binder and sending to external reviewers as well as organizing and supporting site visits;
- Initiating purchases via purchase orders using the Finance Information System (FIS) up to authorized limits; Ordering office and instructional supplies through the college’s preferred vendor purchasing system; Following full purchasing processes in collaboration with receiving and accounts payable departments;
- Engaging with PSS colleagues within the faculty to work positively and effectively as a team;
- Performing other related duties as assigned.

**About You**

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to **anti-oppression, equity, and inclusion.**

You demonstrate excellent **judgement**, **initiative**, and your **creative** problem-solving skills allow you to solve challenges in a creative way.

You enjoy balancing many different tasks and can prioritize **multiple** projects while staying **organized** and maintaining a high level of attention to detail.

You have excellent interpersonal, oral, and written **communication** **skills** and enjoy working as part of a team in a fast-paced environment.
- 3-year diploma/degree in Business Administration (or a related field), along with a minimum of 3 years of experience in customer service or office administration (or an equivalent combination of relevant education and experience).
- Skills in research, collection and synthesis of written and verbal data is necessary.
- Advanced level of computer software skills is required (e.g., Microsoft Office, spreadsheets, PeopleSoft Financial, database management, internet research, Outlook).
- Highly independent, resourceful, solutions-focused, and proactive.
- Demonstrates a strong commitment to quality and excellence in their work.
- Experience in program development, approval, implementation, and review in a postsecondary environment will be considered an asset as will experience with PeopleSoft and Sheridan Academic Logistics (SAL).

**Who We Are**
- For more information, visit: Why Work at Sheridan

**Other Details**
**Faculty/Department**: Faculty of Applied Health and Community Studies
**Campus Location**:Davis (May be assigned activities at any Sheridan campus)
**Work Categorization**:Resident Position | Fully on-site 5 days/week
**Reference #**:J0225-0596
**Employee Group**: Support Staff - Temporary
**Payband**:H
**Hourly Range**:$36.29 - $42.13
**Hours**:8:30 am - 4:30 pm
**Hours/Week**:35
**Application Details**: This is a temporary assignment that may continue up until September 12, 2025
**Application Deadline**:February 21, 2025

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