Receptionist/administrative Assistant

6 days ago

Milton, Canada Miltowne Collision Inc. Full time

**Miltowne Administrative Assistant**

**Miltowne Collision Inc.** in Milton, Ontario has an opening for an **Office Administrative Assistant**. We are a busy and fast paced office at times. This is a hybrid position in that you must greet customers, answer phones, and determine immediate information as well as support the estimators with many administration duties attached between the estimators, customers and insurance companies.

**General Duties**:

- Greet all customers upon arrival, qualify the customer and vehicle, and determine their specific needs
- Based on customer input, assure their understanding of the collision repair / claims process
- Obtain necessary customer information needed to begin the process of damage appraisal and repair
- Bring in the damage appraiser, as needed, or set an appointment for damage appraisal
- Maintain contact with the customer during the repair and proactively inform them if anticipated delivery status changes
- Confirm all financial arrangements with customer and insurer prior to vehicle delivery, and verify accuracy of the final RO
- Answer phones and pass on messages
- Coordinate rental vehicles for customers
- Triage incoming customers and record vehicle details and enter the information in our database
- Schedule estimating appointments in our online booking system
- Relay important information accurately between all parties.
- Review time-cards for managers prior approval
- Liaison with insurance contacts to resolve issues on repairs, and customer insurance coverages
- Ad hoc duties as required
- Order office supplies
- Confirm incoming parts with parts invoice

**Skills**
- Good phone etiquette
- Ability to learn quickly
- Ability to juggle competing priorities and remain calm.
- Great organization skills

**Qualifications**:

- College education or better preferred
- Fluent in English
- Fluent in MS Office

We office a competitive salary, standard vacation time, group health plan, and a vibrant and busy working environment. This is an immediate opening.

Pay: $22.00-$27.00 per hour

Expected hours: 45 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Location**:

- Milton, ON L9T 3Z3 (preferred)

Work Location: In person

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