Client Support Specialist

**Posting Period**:
Open: September 19, 2024

Deadline: September 25, 2024

Non-Union

**Department Name**:
**Client Support, Information Technology Services**

Client Support Specialists are responsible for troubleshooting first level requests/calls from hospital staff and physicians. Calls are taken either directly by telephone or re-directed through a queue for on-site support. They resolve basic technical questions and work on hardware/software/network problems related to individual computer access. Client Support Specialists may also be responsible for monitoring the hospital’s Data Centre operations, to ensure availability, performance, security and reliability - including operating procedures, system backups/restores and system maintenance procedures.

**Regular Full-Time**

Rate of Pay: $30.16 per hour - $37.72 per hour

Hours of Work: 37.5 hours per week

**Qualifications**:

- Successful completion of College diploma in Computer Science, Computer Networking, or Computer Specialist
- A+ Hardware Certificate, CompTI, MCSE or CNA preferred
- Minimum (1) year recent, related experience in a high volume computer support environment
- Demonstrated technical and analytical skills
- Basic understanding of project management and project leadership
- Demonstrated proficient problem resolution and troubleshooting skills and aptitude
- Excellent customer service and interaction skills
- Demonstrated strong organizational, record keeping, and time-management skills
- Demonstrated effective communication (both verbal and written)
- Ability to work cooperatively within a team environment
- Demonstrated ability to take the initiative and be resourceful
- Demonstrated commitment to the principles of patient and family centered care
- Demonstrated knowledge of and commitment to patient and staff safety
- Demonstrated practice and commitment to LHSC’s vision, purpose and values
- Demonstrated ability to attend work on a regular basis

**Immunization Requirements**

Before beginning employment at LHSC, all new hires will be required to:

- Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox), Hepatitis B, Tetanus/ Diphtheria/Polio; Meningitis;
- Provide documentation of the Tuberculosis skin testing (two step);
- Provide proof of Health Canada-approved COVID-19 vaccination reflective of Ontario Health’s current definition of being fully vaccinated

**Teaching, Learning and Research**

London Health Sciences Centre is proudly one of Canada’s largest acute-care teaching and research hospitals. LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; among our many education partners, our three regional partners are Western University, Fanshawe College, and Thames Valley District School Board. LHSC provides students with a place that they can learn and discover knowledge and skills to take them forward in their careers as health care professionals. Approximately 2,900 Nursing, Health and other students ranging from secondary school to university graduate level programs receive training at LHSC every year. As an employee of LHSC, you will be expected to engage in role-related teaching, professional development, and research activities in addition to standard position duties and responsibilities.

As part of the selection process applicants may be required to complete an examination or test. Please be advised that a reference check may be conducted as part of the selection process.