Client Support Specialist

**Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 13 - Please note, this is a temporary full-time role with a contract end date of August 31, 2026._ **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference. **About Us**: The Housing and Ancillary Services Information Technology (HAS IT) team seeks to implement secure, innovative, cost effective and client-centric technology solutions strengthening operational efficiencies, communication and business continuity for the division and external partners. HAS IT works collaboratively with campus partners and across HAS units to leverage existing and new technology solutions to unify division-wide IT systems and streamline services. **Responsibilities**: **Qualifications**: **Education**: - Undergraduate university degree or college diploma - An Information Technology (IT) related university degree or college diploma is preferred **Experience**: - Familiarity with various AV technologies such as projectors, sound systems, video conferencing tools, etc. is preferred - Experience writing technical documentation for technical and non-technical users preferred - 1 year work experience in antivirus use and imaging software preferred - 1 year experience supporting mobile devices such as tablets and smartphones preferred - 1 year work experience installing computer hardware components (memory, hard drive, video card, power supply, etc.) is preferred - Experience in providing end user computing training in one on one and group situations is preferred - Experience supporting software and hardware of CBORD cash registers preferred Knowledge, Skills & Abilities: - Knowledge of hardware, software and network connectivity troubleshooting - Current knowledge of operating systems: Windows and Mac OS - Demonstrated ability to understand customer needs and expectations and provide excellent customer service - Detail-oriented with an ability to function and process information with high levels of accuracy - Problem solving skills with a sense of urgency in resolving issues and getting tasks completed - Excellent written and oral communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience Possess a reputation for resourcefulness with a strong sense of accountability and initiative - Ability to perform duties in a professional and courteous manner, while producing high quality work outcomes - Demonstrated ability and willingness to stay abreast of technological developments and adapt efficiently to emerging priorities - Ability to interact and build successful relationships with a diverse team and clientele - Demonstrated ability to work independently and collaboratively in a team environment - Must have a valid driver’s licence **Western Values Diversity**: Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194. **Please Note**: We thank all applicants for their interest; however, only those chosen for an interview will be contacted.