Contact Centre Representative

2 days ago

Ottawa, Canada RCGT Consulting Full time

RCGT Consulting is a vibrant Ottawa based company in the heart of the city just steps away from Parliament. We are a fast-growing consulting agency looking to hire 8 inbound Contact Centre Representatives to assist with the execution of contracts entrusted to us by the Government of Canada. Over the last 3 years our operations have tripled in size, and we plan to continue expanding both our entry and senior-level rosters with ambitious applicants such as yourself.

**Who Are We Looking For?**

**Responsibilities**
- Handling inbound inquiries from persons
- Providing professional and empathetic support to persons and guiding them through various contract-dependant processes such as completing forms.
- Understanding and conveying information about our programs and contracts, with training and supporting material provided by RCGT.
- Demonstrating the ability to meet key performance indicators and follow established communication procedures and policies.
- Basic data entry functionsfor certain contracts.
- Responsibilities may evolve over time based on future acquired contracts.

**Mandatories**
- A High School education or acceptable equivalent
- 1-3 years of customer service experienceor “people-skills” equivalent
- Hold a valid Reliability clearance (basic-level security clearance) or be eligible to obtain one with our assistance

**Assets**
- Bilingualism in English and French
- Post-secondary education
- Punctuality and a good work ethic
- Emotional intelligence and a love for working with others
- Flexibility, and capacity for fast-paced problem-solving
- Computer and tech proficiency
- Altruism, dedication, and the desire to make an impact

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