Contact Centre Team Leader

7 days ago

Ottawa, Canada The Ottawa Hospital Full time

**Rotation/Shifts**:

- Evenings, one weekend per month, 8 hour shifts (13:00-21:00, 15:00-23:00).- For information purposes only - The Hospital reserves the right to change.

**Basic Requirements**:
- Grade 12 or equivalent;
- Minimum of one (1) year recent leadership experience;
- Minimum of one (1) year recent experience working in a computerized Contact Centre environment or equivalent clerical experience in a busy fast paced customer services environment requiring extensive multi-tasking;
- Successful completion of TOH medical terminology self-directed learning program or certification in medical terminology from a recognized educational institution;
- Data Entry (4000 k/h);
- Excellent interpersonal and oral/written communication skills required to effectively deal with difficult situations with matters related to staff, physicians, other hospital employees, patients, and the public;
- Knowledge of adult education training techniques;
- Superior customer services philosophy;
- Excellent time management and project management skills;
- Demonstrated leadership and decision-making skills to properly handle stressful situations and to influence others in a positive manner;
- Ability to work independently, as a team leader with maximum initiative;
- Maintain an attitude of dedication, courtesy, and professional competence;
- Knowledge of switchboard consoles, paging equipment, multi-line telephones, etc.;
- Proficiency in English and French - oral expression (advanced level) and comprehension (advanced level).- Language proficiency requirements are based on the nature of the position and the level of interaction with French and English speaking clients.- The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.

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