Bilingual Contact Centre Representative

1 week ago

Montreal Toronto Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Surrey Victoria London Halton Hills Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada TD Full time

Job Title Bilingual Contact Centre Representative - Fraud Loss Prevention Job Summary / Overview Join TD’s Contact Centre Team as a bilingual representative focusing on fraud loss prevention. Provide exceptional customer service, handle inbound calls regarding account inquiries, issues, and advice, while protecting the bank’s interests. Key Responsibilities Deliver outstanding customer service to bilingual callers, offering TD products and solutions. Resolve customer inquiries at first contact with empathy, using active listening and de‑escalation. Meet performance objectives, including CSAT surveys, disclosure accuracy, compliance regulations, and productivity targets. Participate in ongoing training and coaching to maintain knowledge of products, services, and policies. Qualifications / Requirements High School Diploma or equivalent. Bilingual (French & English) with excellent communication and listening skills. Experience in financial or service industry preferred. Ability to de‑escalate stressful situations with empathy, care, and urgency. Strong multitasking skills across multiple computer screens/systems. Digital literacy across a broad range of devices. Resilience, flexibility, positive attitude in challenging situations. Integrity and compliance with regulatory guidelines handling sensitive data. Ability to work independently and as part of a team. Work Environment After onboarding, work primarily off‑site (95% remote) from a secure workspace. Occasional in‑person team events at a TD office. Compensation Base salary: CAD 47,200 – 66,600 annually. Variable compensation and benefits include health, retirement, paid time off, and TD bank benefits. Additional Information TD provides development conversations, training, mentoring, and career advancement. Accessibility accommodations are available during the interview process. Quebec language requirement is required. #J-18808-Ljbffr

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