Contact Centre Agent

1 week ago

Ottawa, Canada The Ottawa Hospital Full time

**Rotation/Shifts**:

- Days, Saturday and Sunday, 2/3 weekends, 8 hour shifts (09:00-17:00, 10:00-18:00)- For information purposes only - The Hospital reserves the right to change.

**Responsibilities**:
**Basic Requirements**:
- Grade 12 or equivalent;
- Minimum 6 months recent experience working in a computerized Contact Centre environment or equivalent clerical experience in a busy fast paced customer service environment requiring extensive multi-tasking;
- Successful completion of TOH medical terminology self-directed learning program or certification in medical terminology from a recognized educational institution;
- Data Entry (4000 k/h);
- Excellent problem solving and customer service skills;
- Strong organizational, time management, oral communication and interpersonal skills;
- Proficiency in English and French - oral expression (advanced level) and comprehension (advanced level).- Language proficiency requirements are based on the nature of the position and the level of interaction with French and English speaking clients.**What you can expect from us**:

- The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.- We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.- The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.- The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.

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