Customer Service Manager
1 week ago
**About the Company**:
Artona has been owned and operated by the Rak family since 1977. Our state of the art, five camera professional studio photographed 18,000 graduates last year.
We are looking for someone who has great people skills but also loves working on a computer. You’ll need to know how to handle hard conversations and be able to coach your team to do the same.
We are growing and hiring a Customer Service Manager to manage and maintain customer service, manage hybrid staff and maintain the studio’s physical appearance. The Customer Service Manager deals with escalated customer concerns, monitors the CSR budget, and trains staff.
**Responsibilities include**:
- Represent the company as a first point of contact to existing and potential customers.
- Develop and design procedures for efficient workflow.
- Assign goals and target for team members.
- Resolve monetary transaction questions between CSR and accounting departments
- Act as a liaison between CSR, upper management, and other departments.
- Coordinate with CSR Team leaders to deliver monthly CSR evaluations and bonus structure.
- Draft and maintain seasonal contracts, extensions, early notices, and exit paperwork for CSR.
- Work with other department team leaders to help make processes in the company efficient.
**Skills and Qualifications**:
- Experience providing customer service support in a business to consumer environment.
- Experience managing, hiring, and mentoring a team, prefer as a Customer Service Manager.
- Able to analyze data, develop and improve processes
- Knowledge and practice of management methods and techniques.
- Good written and verbal communication skills.
- Working knowledge of customer service software, databases, and tools.
- Patient, empathetic and caring.
**About The Artona Group**:
Artona has been in the photography business since 1909. We are western Canada’s premiere destination for school, graduation, family and business photography. We offer a state of the art photography experience, for our clients and employees. Extensive training and mentoring ensures that we are always growing, learning, and celebrating our customers achievements.Our Mission: Artona is driven by creating world class images of life achievements through continuous growth, fun, and innovation.
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