Customer Service Manager

We need to replace one of our excellent customer service managers who has to resign for personal reasons. His last day is Aug 5. We hope he can help us in the search of his repalcement. He has so much to offer from his experience with us, his education, skillsset, and he would love to help make his departure as seamless as possible. He cares about helping us find his successor too.

Before you go any further, I will post the original ad we used on craigslist over year ago with great success. The AI generated one that **indeed** provides will follow. I hope one of these ads encourages you to contact us

IF YOU ARE **LOOKING FOR A CAREER** AND NOT JUST A JOB...PLEASE READ ALL OF THIS BEFORE YOU CONNECT

As you read, you can see I sort of posted 2 ads. It may be old but it used to get us many applicants so I will use part of it again. Our business has changed but our requirement to just get more GREAT people and strengthen our 'bench' is what we need. I don't know the secret yet (even after 38 or so years in this business) but I thought hey, be different, mix it up. Anyone who reads this ENTIRE post is probably the sort of person we want. One who is determined. One who pays attention.

Pest Detective Corporate Canada Ltd. is expanding and we need a team LEADER for our Customer Service Rep's as we expand our servcies in BC and Alberta.

Applicant must be willing to go through a background criminal check.

5 days a week or more if you want to make more money. We offer a career, not just a 'job'.

Opportunity is here for you to make decent money and learn an important trade in protecting the health and property of many consumers. And we imagine more opportunities will arise as we get even bigger

You can take the government exam as soon as you are prepared. No rush. We have all the materials you need to study from. Most of our past managers / hirees get certified in 30 days. But this part is not mandatory but it is definitely a benefit to anyone in this role.

Many perks, company cell phone, cool company gear, tickets to Canucks games, Lions, sporting events, concerst, golf functions, and our annual staff party

We offer a Hub Flexsave benefits plan.

Customer service is our number one concern. We solve all pest control problems for home owners and businesses.

You can start training right away. We must be ready for the busy spring and summer season. (Note: you can start right away but we absolutely want someone in place for Aug 5 or sooner)

We also just expanded with new franchises in Alberta. It won't stop there. This should be the best year ever.

Don't miss this great chance to grow with a great company and begin a long, rewarding career in pest management.

We are looking for an individual who is willing to 'learn' the business from the ground up. Be a leader as well as do the job with those you manage and support.

Learn (that word again) the business by spending some time in the field and learning/understanding the technical side of the business which will ultimatley help you schedule our services properly.

The only thing holding our company back is finding the right people - people who are willing to invest themselves into our future. If you are serious about hard work, high ethical standards, and a 'career' -

==========================================================================

Wow Keep going, thanks for reading...you're doing well.

My 'less' personal ad follows, mostly AI generated (but it has attracted applicants in the past) so please keep reading.

Pest Detective Corporate Canada Ltd is in need of a Manager/Supervisor for the CSR's / scheduling and dispatch department. The need to be a customer service-oriented, well-mannered and reliable Full-Time employee. We are looking for individuals willing and able to maintain our elevated level of service, pay attention to details, assisting us as needed while our company grows across Canada.

**Company Overview**

Pest Detective Corporate Canada has been a leader in pest control services since 1986, dedicated to providing exceptional service to thousands of customers. We pride ourselves on our team-based environment at our corporate office in North Vancouver, where we work collaboratively to ensure the best experience for both our customers and employees.

**Summary**

As a Customer Service Manager at Pest Detective, you will play a pivotal role in leading our customer service team to deliver outstanding support and solutions. This position is based in North Vancouver and is essential for fostering a positive relationship with our clients and franchisees, ensuring their needs are met with excellence.

**Responsibilities**
- Lead and supervise the customer service team to ensure high-quality support.
- Analyze customer feedback and service metrics to improve processes.
- Develop training programs for team members to enhance service delivery.
- Foster a collaborative environment that encourages communication and teamwork.
- Manage customer inqui