Front Services Team Member

About the Organization

Lift Community Services focuses on helping all people thrive in the qathet region by reducing social inequities and by providing support and advocacy for anyone who needs it. Our vision is a welcoming, inclusive, and diversity-affirming community that is free of poverty and full of heart. At Lift, we believe a thriving, sustainable community comes from a collaborative, equitable, future-focused approach.

Our programs and services include employment services, supportive housing and homeless outreach, temporary shelter services, literacy programs, outreach, immigrant services, adult and family on-demand support. We also provide community leadership and development in overdose response planning, poverty reduction planning, and other projects that develop a more connected and resilient community. Lift operates many resource centres in our community, including the local WorkBC Centre, the Community Resource Centre, the Family Place, and the Dr. Elsie Paul Literacy Centre and the Nook Social Enterprise Cafe both located at the Powell River Public Library.

Lift Community Services serves a diverse community and our goal is to build a team reflects that diversity. People of diverse backgrounds, cultures, and perspectives are encouraged to apply.

Opportunity

Overview
- **Hours**: 32 hours/week
- **Shifts**: Monday to Thursday, 8am to 5pm, with rotating Wednesday evening shifts of 11am to 7:30pm
- **Hourly Wage**: $24.55 to start, on a 5-step wage scale
- **Benefits**:Competitive extended health benefits and an up to 4% matching RSP plan
- **Work Site**: WorkBC Powell River Employment Services Centre, 4511 Marine Avenue, Powell River
- **Start Date**:ASAP
- **To Apply**:Submit a self-designed resume and cover letter

Summary

The Front Services Team Member plays a pivotal role on the WorkBC team, within the Employment Services. This includes client intake, appointment bookings, eligibility assessments, service referrals, and adept use of software tools. They provide crucial support to job seekers through resume writing, cover letter creation, job search guidance, and maintenance of the Career Lab and agency's social media. Additionally, they engage in labor market research, disseminate relevant data, post jobs for employers, contribute to agency marketing efforts, and oversee daily office procedures to ensure efficiency and organization. Strong client interactions, technological proficiency, and a commitment to inclusivity and community welfare are essential for this role. Download the job description here.

**Responsibilities**:
Front Desk
- Effectively communicate the full range of WorkBC services and make relevant referrals.
- Assess client needs, and navigate WorkBC policy, to make client service eligibility determinations.
- Guide clients through technical registration processes, and troubleshoot issues if they arise.
- Support clients in potentially stressful situations and engage in de-escalation techniques, as needed.
- Schedule appointments, answer telephones, make reminder calls, and notify counsellors of cancellations.

Career Lab
- Orient clients to self-help area and WorkBC services; ensure self-help area is maintained and resourced.
- Offer tailored support to clients in writing resumes and cover letters, using up-to-date best practices.
- Support employers in posting jobs, advising on best practices; maintain online and in-house job boards.
- Assist clients in discovering employment opportunities, training programs, and job search resources.

Labour Market Information / Social Media
- Research, organize, and analyze labour market information and disseminate it in written and visual formats.
- Maintain agency’s social media presence (Facebook, Instagram, etc.) on a daily basis.
- Support marketing-related tasks including monthly observances and monthly marketing campaigns.

Other Duties
- Office systems and procedures, for example: opening/closing, maintaining supplies, scheduling, tidying.
- Work flexible days and shifts, as required
- Perform other related duties, as required

**Qualifications**:
Education and Experience
- Completion of a related post-secondary program and/or **the equivalent combination in skills and experience**:

- Minimum two years of experience in a frontline office environment using office systems and procedures.
- Strong computer skills using MS Office, including Word, Excel, and Outlook, Scheduling Software
- Strong time management and organizational skills
- Able to handle confidential information with discretion and integrity
- Kind and assertive boundary setting, de-escalation, and conflict resolution.
- Assessing client need and providing support both in person and in a virtual service delivery environment.
- Autonomous decision making based on complex/nuanced policy.
- Research and technical writing.
- Marketing skills including social media, content development, and ad design.
- Cross-training, providing mentorship to, and collaborating with