Front of House Team Member

**JOB SUMMARY**:
The Server reports directly to the Head Server, delivering the day-to-day operations and ensuring first class bar and restaurant service for our guests. Helping to create a visually appealing, inviting, and comfortable bar and restaurant from the time a guest walks in. Provide prompt, attentive and always professional service with a relaxed atmosphere. Communicate core values, code of conduct and lead by example.

**F&B Expectations**
- Know your shift - be self-sufficient in determining when you are working
- Arrive on time for shift, ready to work with all necessary tools of your trade
- Read/know Glasgow Hills Employee Handbook
- Read individual job description - know what you will be evaluated on
- Adhere to all Glasgow Hills Policies & Procedure (ex. Uniform, Appearance, Responsible Alcohol Service, Food safety etc.)
- Turn off cell phones when working (text/call only on break)
- Rotate Breaks so that there is always cover-off
- Keep shift change requests to a minimum (only in emergencies)
- Positive, cooperative attitude towards all staff members and guests
- Perform individual duties as assigned, without being asked
- High Attention to detail (standards, quality)
- High degree of communication and respect towards others in F&B
- When not busy, assist others with duties before being asked
- Look for ways to go “above and beyond” and recognize/support others doing so
- Bring any ways to improve costs (food and labor)/efficiencies to your manager
- Positive/ supportive communication of F&B towards Guests
- Pass any negative comments from Guests to Manager only
- Pass any perceived performance issues brought to your manager’s attention only
- Maintain confidentiality of keys, codes, files, logins, and Glasgow Hills intellectual property

**RESPONSIBILITIES**:

- Responsibilities include, but are not limited to:_
- Delivering the day-to-day operation of the restaurant including daily/weekly upkeep of server duties and checklists.
- Assisting with bartender duties as needed
- Working on the floor or behind the bar with other front of house staff
- Perform accurate food and beverage ordering and delivery for the day-to-day operation as well as events and special occasions
- Ensures that all food and beverage delivery and presentations meet restaurant's specifications and commitment to quality
- Maintains a safe, orderly, and sanitized restaurant. Demonstrates this by example, using proper food-handling and sanitation techniques
- Demonstrate proper “Responsible Service” protocol
- Liaising with Food and Beverage Manager, Bartender and Head Server to determine plans for special events, tournaments, and weddings
- Monthly inventory of alcohol/pop, if requested
- Meeting, greeting, and receiving feedback from customers
- The Server is responsible for consistently delivering results that contribute to the mission and overall success of Glasgow Hills

**Server Duties**
- Complete opening and closing checklists.
- Present food and beverage menus, make recommendations and answer questions regarding items.
- Present and up sell drink specials and food items as directed by management.
- Prepare/Set up/Replenish stations and display cases for water, coffee, snacks, hot dogs, sandwiches etc. for guests
- Be aware and prepare for special events and functions for the week.
- Learn the names of patrons and personally recognize our members.
- Record orders accurately and immediately into the Point-of-Sale system.
- Monitor and observe guests dining experience. Ensure guests are satisfied with the food and beverage service.
- Know and follow Service Baseline guidelines for desired Pipers Dining Service
- Notify manager-on-duty any time a guest is not 100% satisfied with their experience.
- Provide proactive food & beverage refills
- Prepare final bill, present check to guest, accept payment, process through the POS system, and return change to the guest quickly.
- Be ready and willing to assist fellow servers before they ask.
- Prepare garnishes and condiments for food and drink items.
- Clear and reset tables in restaurant area.
- Maintain clean and stocked service and dining areas (front of house and back of house)
- Maintain proper clearing etiquette within the dish area of kitchen
- Report all equipment problems and maintenance issues to Head Server
- Assist the restocking and replenishment of restaurant inventory and supplies.
- Perform daily POS cash/tip out and maintain accurate float & lock up at end of shift

Qualifications:

- Responsible Beverage Server Certification
- Previous F&B experience is an asset, but not a requirement

**Job Types**: Full-time, Part-time, Seasonal
Contract length: 6 months

Pay: Up to $16.00 per hour

Expected hours: 32 - 40 per week

Additional pay:

- Tips

**Benefits**:

- Extended health care
- Flexible schedule

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
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