Front Desk Supervisor/bilingual

1 week ago

Moncton, Canada Hampton Inn and Suites Moncton Full time

The Front Desk Supervisors are a crucial component in the smooth operation of the Guest Services Department by assisting the front-line staff and other departments whenever needed to ensure exceptional guest service satisfaction.

**DUTIES & RESPONSIBILITIES**:

- Train and assist the guest services department ensuring all balance their shift.
- Provide night audit relief for vacation and sick calls.
- Create a strong team through training and coaching employees to reflect Hampton Inn & Suites Moncton procedures and Hilton brand standards.
- Exhibit and support a team focused positive attitude with all hotel departments and colleagues.
- Scheduling/Training/Cross Training.
- Analyze, investigate, and resolve guest complaints in a timely manner.
- Train staff on Service Recovery/resolution
- Act as a concierge assisting clients as needed.
- Support the catering department with meeting bookings and set up as required.
- Work with team bookings, group blocks.
- Act as a safety ambassador and ensure all staff follow safety protocol.
- Complete other hotel duties as assigned.
- Be compliant with all DP Murphy employee policies and procedures.

Key Requirements
- Able to work in a fast paced, multitasking environment
- Ability to spend long hours moving around, walking, sitting, standing, kneeling, pushing, pulling and lifting
- Self-motivated
- Able to work a variety of shifts
- Excellent intrapersonal, communication and leadership skills
- Superior problem solving and multi-tasking skills
- Friendly and enthusiastic
- Keen eye for detail
- Able to work effectively with mínimal supervision
- Can adhere to appearance and grooming standards consistently

**PREFERRED KNOWLEDGE & QUALIFICATIONS**:

- Previous guest service experience, ideally in a hotel setting.
- Minimum 1 year supervisory experience
- Bilingual ( French/English). Conversational French required, Written French required
- Exceptional communication and strong interpersonal skills; innovative, resourceful and results oriented
- Professional, engaging and strong verbal communicator
- Self-motivated with the ability to work independently without supervision while working effectively with internal and external guests
- Strong attention to detail and organizational skills
- Team player with a positive attitude
- Good computer knowledge
- Learn/adapt quickly in a fast-paced environment

**Job Types**: Full-time, Permanent

Pay: From $16.50 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Night shift

Work Location: In person

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