Front Desk Agent

5 days ago

Moncton, Canada Days Inn & Suites Moncton NB Full time

**Summary**

**Responsibilities**
- Must be able to work independently and be able to use your initiative.
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes efficiently and effectively.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate records of guest accounts and transactions to ensure transparency and accountability.
- Respond to phone calls promptly, demonstrating excellent phone etiquette.
- Assist with any guest issues or complaints, ensuring a high level of customer satisfaction.
- Collaborate with other hotel departments to enhance the overall guest experience.

**Skills**
- Strong guest services skills with a focus on customer satisfaction.
- Proficiency in using phone systems and handling multiple calls effectively.
- Previous experience in front desk operations within a hotel or hospitality environment is preferred.
- Bilingual or multilingual capabilities are a plus, as they enhance communication with diverse guests.
- Excellent interpersonal skills and the ability to work well under pressure.
- Knowledge of hospitality industry standards and practices is advantageous.
- Attention to detail and strong organizational skills are essential for managing various tasks efficiently.

Join our team as a Front Desk Agent, where you will play a crucial role in creating memorable experiences for our guests while ensuring operational excellence during night shifts.

**Job Types**: Full-time, Part-time

Pay: $15.65-$16.58 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Dental care
- Flexible schedule

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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