Lead Hand

**Position Description**:
***Lead Hand - Nights
- ** Reports To**: Warehouse Supervisor

**S**hift**:10:00pm - 6:30am

**Who we are**

With nine wholesale branches and three luxury showrooms located throughout southwestern Ontario, Marks Supply is a leading supplier for top-quality Plumbing, P.V.F., Hydronics and HVAC products. Our success is directly linked to our conviction to provide exceptional customer service; to nurture a highly educated, knowledgeable team of employees; and to embrace new, innovative technology. Recently acquired by Munch’s Supply, a leading U.S.based HVAC and Plumbing Distributor, we are uniquely positioned to grow exponentially.

What makes us different from other wholesale distributors is our people, and the deep commitment they have to sharing the very best product knowledge to guide customer decisions and demonstrate our value. Through ongoing training, a generous education policy, and our Product Pro Program, we set our teams up for success knowing they are the foundation our success relies on. Joining us now is a chance to be a critical part in the next phase of our growth and the confidence to know we will take you on that journey with us.
**Primary Objectives**:

- Maintain and improve branch profitability and excellent customer service by:

- Coordinating the picking process for customers and branch transfers
- Ensuring accuracy in orders shipped
- Prioritizing picking needs in order of urgency
- Ensuring prompt delivery of all items
- Developing and maintaining strong and positive relationships with customers and branches
- Ensure that all safety standards are met and exceeded as outlined in the Company Safety Manual
- Demonstrate personal responsibility and accountability daily with regard to attitude, job performance, professionalism and commitment to continuous development
- Support and promote the Company’s Core Values of Personal Excellence, Teamwork and Achievement

**Key Accountabilities**:

- Serve as back-up for the Supervisor, ensuring the smooth running of the warehouse including addressing safety concerns, employee relations issues and operational issues.
- Meet daily with supervisors and other lead hands on asset utilization and deployment, as well as hand off to next shift
- Address shipping, product location, employee task and equipment questions
- Monitor and manage picking queue and ensure orders are checked prior to delivery for proper quantity, product and packaging
- Coordinate daily and next day deliveries, including product pick up
- Respond to customer calls and internal questions regarding the status of their orders in a timely and professional manner. Investigate, determine the issues, and take appropriate action to maintain positive customer relations
- Provide feedback on picking and resource planning; suggest changes in process, training and staffing requirements
- Other related duties as assigned

**Requirements**:

- 3-5 years Warehouse order picking experience.
- Ability to lead a team (of Pickers), maximizing their effectiveness
- Excellent organizational skills; able to prioritize and delegate tasks
- Ability to make decisions and meet daily deadlines in a fast-paced environment
- Strong interpersonal skills and commitment to customer service
- Plumbing or HVAC industry experience and product knowledge beneficial
- Able to use a computerized order and inventory system
- Attention to detail and ability to maintain paperwork
- Able to read and write in English and count accurately
- Flexible to change tasks quickly when necessary
- Ability to work in a team environment and support overtime as required to complete daily tasks or to assist the department with a heavy workload
- Ability to operate material handling equipment. Tow motor certification required for this position
- Physically agile in order to lift, carry and move large and awkward items