Lead Hand

**Who we are**:
At Marks Supply, we take pride in our long-standing history of providing top-quality plumbing, P.V.F., hydronics and HVAC products to our customers since 1962. With eight wholesale branches and three luxury showrooms throughout southwest Ontario, we are committed to maintaining a knowledgeable team of employees while embracing innovative technology.

Investing in our people is core to our culture. At Marks Supply, we actively encourage life-long learning through our generous education policy and find that doing so attracts those who value our commitment to them, and whose core principles cause them to respond in kind.

We offer workshops directly related to our industry, like our Product Pro Program, where employees earn compensation for completing training modules related to product knowledge. This enables our team to share the very best knowledge to guide customer decisions. We hope you will join our journey be a critical part in the next phase of our growth.

**We are seeking a motivated, energetic, customer-focused Lead Hand (Days) for our Kitchener Distribution Centre.**

Maintain and improve warehouse operations and provide excellent customer service by:

- Coordinating the picking process for customers and branch transfers
- Ensuring accuracy in orders shipped
- Prioritizing picking needs in order of urgency
- Ensuring prompt delivery of all items
- Developing and maintaining strong and positive relationships with customers and branches

**Responsibilities and Duties**
- Serve as back-up for the Supervisor, ensuring the smooth running of the warehouse including addressing safety concerns, employee relations issues and operational issues.
- Meet daily with supervisors and other lead hands on asset utilization and deployment, as well as hand off to next shift
- Address shipping, product location, employee task and equipment questions
- Monitor and manage picking queue and ensure orders are checked prior to delivery for proper quantity, product and packaging
- Coordinate daily and next day deliveries, including product pick up
- Respond to customer calls and internal questions regarding the status of their orders in a timely and professional manner. Investigate, determine the issues, and take appropriate action to maintain positive customer relations
- Provide feedback on picking and resource planning; suggest changes in process, training and staffing requirements

**Qualifications and Skills**
- 3-5 years Warehouse order picking experience.
- Ability to lead a team (of Pickers), maximizing their effectiveness
- Excellent organizational skills; able to prioritize and delegate tasks
- Ability to make decisions and meet daily deadlines in a fast-paced environment
- Strong interpersonal skills and commitment to customer service
- Plumbing or HVAC industry experience and product knowledge beneficial
- Able to use a computerized order and inventory system
- Attention to detail and ability to maintain paperwork
- Able to read and write in English and count accurately
- Flexible to change tasks quickly when necessary
- Ability to work in a team environment and support overtime as required to complete daily tasks or to assist the department with a heavy workload
- Ability to operate material handling equipment. Tow motor certification required for this position
- Physically agile in order to lift, carry and move large and awkward items

**What we have to offer**:
We foster a supportive work environment where we are committed to the growth and development of our employees. You will have the opportunity to collaborate with a skilled team, some of whom have been integral members of our organization for many years. We empower our employees to make decisions, to learn from their mistakes, and to reach further in their career with us. Additionally, we provide:

- A comprehensive health benefits package, paid for by the company.
- Life insurance, short-term and long-term disability.
- Paid vacation and holidays
- Employee Assistance Program
- Education reimbursement
- Employee discounts
- And much more
- **If you require a disability-related accommodation to participate in the recruitment process**_, please contact us directly. Marks Supply will consult with all applicants with disabilities who request accommodation during the recruitment process to ensure that the accommodation provided considers the applicant’s individual accessibility needs._

Work Location: In person