Lead Hand

**Position Description**:Lead Hand Picking - Nights

**Reports To**: Warehouse Supervisor

**Primary Objectives**:

- Maintain and improve branch profitability and excellent customer service by:

- Coordinating the picking process for customers and branch transfers
- Ensuring accuracy in orders shipped
- Prioritizing picking needs in order of urgency
- Ensuring prompt delivery of all items
- Developing and maintaining strong and positive relationships with customers and branches
- Ensure that all safety standards are met and exceeded as outlined in the Company Safety Manual
- Demonstrate personal responsibility and accountability daily with regard to attitude, job performance, professionalism and commitment to continuous development
- Support and promote the Company’s Core Values of Personal Excellence, Teamwork and Achievement

**Safety Accountabilities**:

- Use/wear any protective equipment, devices or clothing required by Marks Supply i.e. steel toed shoes or boots, cut resistant gloves, safety glasses, respirators-as applicable to the job
- Report to your supervisor the absence of safety devices or any defect in any equipment/safety device that you are aware of, which could endanger yourself or others.
- Report immediately to your supervisor: any contraventions of the Occupational Health & Safety Act (OHSA) or the Company Safety Policies, any accidents or incidents that occur, or the existence of any hazards you are aware of.
- Operate any necessary machinery or equipment safely in accordance with the safety rules and procedures for that equipment.
- Be aware of the common hazards in this position (following safety procedures and using caution): Ergonomic injuries, trips, slips, cuts, lifting incorrectly, hand/foot injuries, fall(arrest)
- Keep up to date on the company Health & Safety Policies, follow the policies and procedures.
- Ensure that all safety standards are met and exceeded as outlined in the OHSA and the Company Safety Manual.

**Key Accountabilities**:

- Serve as back-up for the Supervisor, ensuring the smooth running of the warehouse including addressing safety concerns, employee relations issues and operational issues.
- Meet daily with supervisors and other lead hands on asset utilization and deployment, as well as hand off to next shift
- Address shipping, product location, employee task and equipment questions
- Monitor and manage picking queue and ensure orders are checked prior to delivery for proper quantity, product and packaging
- Coordinate daily and next day deliveries, including product pick up
- Respond to customer calls and internal questions regarding the status of their orders in a timely and professional manner. Investigate, determine the issues, and take appropriate action to maintain positive customer relations
- Provide feedback on picking and resource planning; suggest changes in process, training and staffing requirements
- Other related duties as assigned

**Requirements**:

- 3-5 years Warehouse order picking experience.
- Ability to lead a team (of Pickers), maximizing their effectiveness
- Excellent organizational skills; able to prioritize and delegate tasks
- Ability to make decisions and meet daily deadlines in a fast-paced environment
- Strong interpersonal skills and commitment to customer service
- Plumbing or HVAC industry experience and product knowledge beneficial
- Able to use a computerized order and inventory system
- Attention to detail and ability to maintain paperwork
- Able to read and write in English and count accurately
- Flexible to change tasks quickly when necessary
- Ability to work in a team environment and support overtime as required to complete daily tasks or to assist the department with a heavy workload
- Ability to operate material handling equipment. Tow motor certification required for this position
- Physically agile in order to lift, carry and move large and awkward items