Technical Customer Support

5 days ago

Edmonton, Canada EagleBurgmann Canada Inc. Full time

This position is responsible for providing technical expertise in support of the sales organization for Canada in a manner that creates a competitive advantage, maximizes customer satisfaction, and contributes to the return on investment objective for the company.

**ESSENTIAL JOB FUNCTIONS**:

- Analyzes technical information to provide adequate solutions to the client’s sealing needs. Makes recommendations for seal types, materials, and sealing systems.
- Assist in the field with seal installation, removal, and troubleshooting of seals and systems.
- Leads Latent/Root Cause Analysis on warranty incidents. Leads warranty response efforts.
- Assists in the promotion, selling, and servicing of our products in the Canada territory, consistent with the objectives of the company and the needs of the customer.
- Prepares technical proposals, reviews purchase orders, and works closely with the planning/customer service and design staff for the timely execution of quotations and orders such that the department key performance indicators are achieved or exceeded.
- Makes and/or reviews drawings and product operation & maintenance manuals when needed.
- Project Manager for strategic customers/projects
- Troubleshoots products and systems when required. Documents findings & recommendations in a report.
- Assist in developing and maintaining sales tools including surveys, reference lists, status updates, presentations, standard proposals, and technical guidelines.

**POSITION QUALIFICATIONS**:
**Required**:

- Bachelor’s Degree in Mechanical Engineering.
- 8-10 years of experience in a similar or related position involving seals or rotating equipment.
- Excellent communication/interpersonal skills and strong organizational skills.
- Self-motivated, customer-focused, strong work ethic, and commitment to excellence.
- Demonstrated analytical capabilities sufficient to be an effective problem solver.
- Demonstrated interpersonal skills to be an effective team member.

**Preferred**:

- Advanced education or training in mechanical seal technology.
- Thorough understanding of mechanical sealing technologies and their associated equipment.

**KNOWLEDGE, SKILLS & ABILITIES**
- Proficiency in Microsoft Office including Word, Excel, and Outlook. Experience with Project Management or Access is a plus. CAD Experience a plus.

**WORKING CONDITIONS**:

- Travel may be required, 10% of the time.
- May spend extensive time in customer plants.

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

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