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Complex Case Management Cultural Broker
2 weeks ago
**Complex Case Management Cultural Broker**
**Hours of Work**: Full-time (37.5 hours per week)
**Summary of Position and this Work**:
This position is part of an innovative model of practice linking settlement to social inclusion. A team has been created to implement this model working with primarily Syrian refugee families and other families from nearby regions with complex post and pre-migration realities. As part of a team, the Settlement and Complex Case Cultural Broker provides holistic support to these families in the following areas:
1) Responsive Family Support: The Broker will pro-actively build relationships with family members, explore their needs and strengths, and in response, offer support to access services in a number of areas like family wellness, mental health, health, language, finances, employment, education, housing and community programs.
2) Group Facilitation: The broker will also facilitate mutual support
- between _families in the community, guided by their needs, strengths and aspirations. We hope the work of this team provides all members of refugee families with a settlement process that meets their holistic needs and, in the long-term, enables them to live in Canada with maximum opportunities for a healthy, independent, and prosperous life.
This position reports to the Family Support Office Director.
As part of the team, the position is primarily situated out of the family support office which is a ‘community hub’. It is a place where families are served by the team to learn together, have joyful gatherings (family and community activities).
**What’s the Best Part of this Job?**
The best part of this job is being part a team to co-create a model to support refugee families with complex challenges and focus on their strengths in a human centered way. This work requires the person in this position to be relationship oriented and able to respond in a solution focused way.
**What can you expect to do as a Case Management Cultural Broker?**
- Conduct one-on-one or family orientation and needs assessment to identify the settlement needs of family members
- Offer specialized navigation and trauma-informed and responsive support services to families involved with complex systems (i.e.
1
health, pre-natal and post-natal support, children’s services, legal needs)
- Advocate for the client with different stakeholders (government, community services, etc.) and in different forums
- To bridge cultural distance and differences along with language gaps between families and other service providers’
- Offer orientation, information and referrals that meets families’ settlement needs (i.e. employment, financial aid, Alberta Works)
- Support families to develop and design their own strategies to meet their needs that build upon their strengths
- Collaborate with other colleagues working directly with families
(other settlement agencies, health care organizations and family serving agencies)
- Follow-up on complex clients’ settlement/integration outcomes.
- Attend meetings and trainings for staff development.
- Report, document, and maintain client records/files as needed and assessing team members’ accuracy of record keeping and supporting their development in this area
- Regular planning, debriefing and follow up with Program Manager and Case Mentor.
**Knowledge**:
- Direct experience working with refugee families with complex needs and strengths
- Deep insight into the lived experience of vulnerable refugee families
- Degree/diploma in social sciences, social work or other human services field is an asset or an _equivalent _combination of education and experience
- Knowledge of diverse resources available to families both within the community as well as formal systems like health care, social services or children’s services
- Knowledge of how to work for families that have experienced trauma
- Knowledge of how to facilitate group work in a community development approach, building upon their strengths and taking group members’ direction in programming
- Having training in First-Aid, Post-Traumatic Stress Disorder, or pre-natal support would be an asset but is not required
**Skills and Experience**:
- Ability to build relationships with families from diverse areas and backgrounds, and use this as a starting point to identify their needs and strengths
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- Ability to mentor others and team members in developing their skills and assets
- Refer families appropriately to services and/or supports
- Able to use Microsoft Office and learn new computer programs for tracking work activities
- Strong interpersonal skills and a great team player.
- Strong organizational and problem solving skills
**Personal Qualities needed**:
- Openness and commitment to shifting one’s practice from “Broker or worker-led” to “family-driven” whereby support to the family is guided by the unique strengths and needs of the families
- Commitment to finding ways to working with other
