Case Manager

2 days ago

Edmonton, Canada WCB Alberta Full time

Careers - WCB Alberta

Job Title:
**Case Manager**

**Job Type**:
Permanent / Full time

Job Category:
Case Manager

Job Location:
Edmonton, Alberta

As a Case Manager, you will be building relationships and collaborating with injured workers, their employers, medical service providers and others to develop individualized services and planning. You will play the pivotal role in facilitating medical and re-employment services for your clients.

Your responsibilities:

- Building strong relationships with stakeholders and collaborating with them in the return to work process every step of the way
- Using various methods of communicating to collaborate with workers, employers, and others, including conference calls and in-person meetings
- Demonstrating problem solving and critical thinking while working with the worker, employer and medical providers to develop a collaborative plan to facilitate a return to work
- Interpreting medical reports and coordinating or authorizing medical treatment
- Determining entitlement to wage replacement benefits. Anticipating and determining specific customer needs to ensure they are provided with the benefits and services that will support recovery and return to work
- Maintaining a caseload within department standards to ensure a high level of customer service to all stakeholders and acting as an educator and negotiate in managing stakeholders’ expectations
- Upholding the values and principles of the Alberta Workers’ Compensation Board

Your experience and skills:

- The ability to treat customers with compassion, kindness and providing them with options and creative solutions is a must in in our organization.
- Excellent customer service skills, along with your ability to build collaborative relationships with workers, employers and others to form creative plans will be a key aspect of this role.
- Effective communication skills - active listening, collaboration and effective verbal and written communication skills will lead to your success.
- Strong negotiation skills and the ability to creatively solve complex and sensitive issues.
- Ability to multitask and be organized in order to meet timelines in a high-volume, fast paced environment.

**Education**:

- A degree or diploma in Social Sciences, Kinesiology, Rehabilitation or Disability Management. Related experience in disability management or medical rehabilitation is required. Experience in vocational rehabilitation is considered an asset.
- Computer knowledge and keyboarding skills are essential and familiarity with medical or rehabilitative terminology is an asset.

We offer competitive salaries, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work-life balance, supportive leadership, and a caring and collaborative work environment.

**Salary**: $74,735 to $89,724 per annum (Pay Grade 11)

Assessments will be administered as part of the selection process.

For more information, please visit

Closing Date: Posting will remain open as we are always interested in talented Case Managers joining our team.

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