Sales Catering Manager

**Position**:Sales Catering Manager

**Location**: Canadian Niagara Hotels

**Department**: Falls Avenue Resort - Sheraton Conference Centre

**Why work for Canadian Niagara Hotels as a Social & Wedding Manager?**

As a part of Canadian Niagara Hotels, you’ll have access to an amazing medical and dental benefits plan and discounts at hotels around the world. We’re a company that believes in the talent of our associates, and invests in helping them learn and grow in their career. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing a luxury experience to each guest so they feel welcome, comfortable, and free to be themselves.

**Overview**:
Oversees the Sales & Event Planning aspects of the Social & Wedding Market for Falls Avenue Resort (Sheraton Fallsview, Crowne Plaza Fallsview and associated function space) as well as the Marriott Fallsview & Marriott on the Falls Hotels. We are looking to enhance our positioning within this space and are seeking a talented professional to work closely with Event Operations & Sales to enhance our penetration through development and execution of world-class experiences. This is a role that will have impact and influence on the business and have key performance indicators reflecting both revenue generation & event satisfaction.

**Responsibilities**:

- Responsible for the development and success of the market for Canadian Niagara Hotels in Niagara Falls, ON;
- Receive, qualify and convert/contract inbound inquiries and conduct site visits, offering a compelling vision for potential events;
- Provide Event Planning Services including Food & Beverage sales, upsells and _small room blocks, _maximizing profit of each group;
- Liaise with Event Operations, Sales & Marketing, A/V, Group Housing, Culinary and other areas of the company to ensure a world-class experience and revenue optimization of the Social & Wedding market.

**What you’ll need as a Sales Catering Manager**:
**Experience**: 1+ years’ experience in a hotel setting preferred but not required

**Education**:College/University Degree in Hospitality/Tourism or related program is preferred

**Other Qualifications**:

- Ability to operate within a multi-stakeholder environment
- Previous related successful group sales track record, preferably within a food and beverage and/or attraction environment
- Experience with Event Planning at the four-diamond hospitality operations level or equivalent
- Ability to work a primarily Tuesday to Saturday schedule to meet the needs of client site visits and meet & greeting event hosts
- Outstanding persuasion, interpersonal and communication skills
- Drives guest loyalty through excellent customer service throughout the sales process, including site visits and presentations, to ensure repeated business and revenue
- Demonstrate superior negotiation and presentation skills in order develop and maintain relationships with guests to ensure repeated business
- Demonstrate innovative ability to meet sales targets and grow business
- Demonstrated ability to maintain professional composure at all times, while performing multiple tasks to meet sales quotas
- Able to effectively build and maintain relationships with clients and operations management
- Fluent with Microsoft Office Suite products - particularly Word and Excel programs
- Previous experience with sales booking system an asset
- Demonstrate the ability to set high priorities/ standards, and demonstrates urgency to achieve critical goals and objectives
- Ability to quickly respond to changing work volume with high-energy level and speed
- Good Team Player - refers business leads outside of scope to applicable team members/properties
- Flexible to work according to client requirements
- Able to work independently

**Benefits**:

- Dental care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

Work Location: One location