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Waitlist Administrator
2 weeks ago
**Date posted**
December 18, 2024
**Title**
Waitlist Administrator
**Language**
Bilingual Preferred
**Status**
Full time Term - 18 Months
**Salary Range**
$44,200 - $52,000
**Location**
Ottawa
**Closing Date**
January 7, 2025
**Who we are**
Here at Service Coordination Support (SCS) we take great pride in empowering individuals with developmental disabilities or autism and their families to belong in a world where they can live life by making informed choices about supports and available resources that enables them to make plans for a future of their choice. Partnerships and relationships are built as we collaborate with individuals, families and the services while respecting the differences and cultural needs within the communities that we serve.
**What we offer our employees**
- Competitive salaries with a flexible work schedule of 35 hours per week in a hybrid environment. Health, Dental and Vision care benefits for employees and family members effective on day of hire, Employee Assistance Program (EAP), paid mileage for our employees required to travel to serve our clients, RRSP contribution with no employee match required and a Tuition Reimbursement Program.
- The following Paid Time Off (PTO) policies are offered to all permanent and term employees:
- Three (3) weeks (8.75 hours per months worked) vacation and sick time
- Two (2) float days to be used throughout the fiscal year
- Five (5) days for personal time to be used throughout the fiscal year
**Primary Focus**:
Reporting directly to the Manager of Support Services, this position is responsible for maintaining all waitlist management functions for both Adult Case Management (ACM) and Children’s Case Management (CCM) teams.
**Main Responsibilities**:
- Contribute to the development of waitlist management processes and materials
- Collaborate with program leadership to develop metrics for this strategy
- Clearly communicate to individuals the role of case management
- Closely collaborate with program leadership to ensure equitable assignment of individuals
- Ability to triage needs for individuals on waitlist
- Ability to assist individuals with completion of documentation, as needed
- Ensure quality of waitlist data
- Completes documentation related to the program work.
- Performs other duties as assigned.
**Knowledge and Skills**:
- A minimum of 3 years of Developmental Sector related experience.
- A diploma in Social Service Work or Developmental Service Work.
- Excellent communication, interpersonal and presentation skills.
- Must have strong analytical, problem solving and reasoning skills.
- Strong time-management, and coordination skills.
- Commitment to a professional work ethic
- Knowledge of the services available for adults and children with physical and developmental disabilities, and mental health.
- An ability to express opinion in a firm manner demonstrating good judgment and respect.
- Familiarity with relevant legislation.
- Bilingual in both official languages (written and verbal) is essential.
- Proficient in the use of Microsoft Office Suite.
**Working Conditions**
Work is normally completed within a hybrid environment. Constant interruptions may be expected; however, work is generally scheduled with priorities established in advance.
**Accommodations**
Service Coordination Support (SCS) is committed to a diverse and inclusive workplace. W are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Advisor of SCS so that we can make arrangements to provide appropriate accommodations for you.
- SCS embraces diversity and equal opportunity in a serious way. We are committed to building teams that represents the communities we serve. All employment decisions are based on qualifications, skills and business need._
