Student - Leasing Coordinator

6 days ago

Ottawa, Canada Osgoode Properties Limited Full time

We are looking for a student to support our Leasing Team as a **_Leasing Coordinator_**. You will be called upon to:

- Complete confirmation calls and issue notices to of entry to existing residents
- Inspect all vacant suites and prepare model suites to ensure show-ready condition
- Conduct suite viewings with prospective residents
- Create Yardi guest cards
- Conduct follow-up calls to prospective residents after viewings
- Secure high volume of new residents using proper closing techniques or skills
- Manage appointments and Yardi waitlist
- Understand and adhere to all criteria outlined in the Certified Rental Building program (CRB) and the Crime Free Program (CFMHP), where applicable
- Prepare lease documentation for approval by the Building Manager
- Secure resident’s rental insurance
- Confirm resident has transferred utility accounts, where applicable
- Prepare resident move-in packages
- Complete Rent Café onboarding
- Complete competitive landscape analysis with monthly market survey reports and competitive shops semi-annually, or as needed
- Assist with Resident Events
- Engage residents in online review solicitation
- Assist in creating marketing content including but not limited to videos of suites and property
- Complete customer service calls including scheduled check-in during the first year of residency and annual customer care calls
- Handle all inquiries, feedback, complaints or concerns professionally and courteously

**Requirements for success**:

- Currently enrolled in college or university program, and returning in the 2025 fall term
- Experience in office administration, sales and/or customer service
- Ability to put all prospective residents at ease when showing apartments, answers all questions effectively and provides all required information
- Ability to overcome obstacles as presented by prospective tenants
- Keeps current knowledge on practices in the market and other buildings in the area
- Strong communication and written skills in English and/or French
- General knowledge of computer software systems, including Microsoft Office Suite (Outlook, Work, Excel)
- Ability to work independently and in a team environment
- Good conflict-resolution skills, ability to deal patiently, tactfully, and effectively with emotionally charged situations and a client base with diverse cultural, educational and socio-economic backgrounds
- Displays a positive work attitude and is enthusiastic
- Good organizational skills

On-site position: Ottawa - Various sites

Other: Access to a reliable vehicle is an asset

Hours of work: Tuesday to Thursday 11 a.m. to 7p.m. and Friday to Saturday 9 a.m. to 5 p.m.

Rate of pay: $20.00 hour, 37.5 hours per week

Use of personal cell phone: $20 per pay period (bi-weekly)

Employment period: May 5 - August 29, 2025

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