Team Assistant, Temporary Full Time, Service Order Desk: Cornwall, Labelle, Pembroke

**Job Description**:
**CARE AND BE CARED FOR - THIS IS YOUR HOME**:
Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a **Team Assistant**, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

**What will you do?**
Reporting to the Manager, Supplies and Equipment, the Team Assistant assists Care Coordination staff and Service Provider organizations with medical supply and equipment orders. Data entry into the CHRIS electronic record to create purchase orders for the acquisition of products. Attention to detail is required to ensure a high quality of data integrity.

**Primary Responsibilities**:
The Team Assistant provides information and referral and demonstrates a high level of client service to the Ontario Health atHome Champlain staff, families, service providers and the general public ensuring that they feel heard, understood and confident of follow-up.
- Receives and processes both manual and electronic orders for medical supplies and equipment
- Data entry into the CHRIS client record to create a product purchase order
- Management of the Negative Pressure Wound Therapy (NPWT) waitlist as well as the ordering and pick-up of NPWT machines
- Communicates with Care Coordinators, Service Provider organizations and medical supply vendors to ensure accuracy to product orders and deliveries
- Receives and initiates incoming and outgoing telephone calls
- Communicates with members of the team to ensure information is distributed and obtained appropriately, including collecting, sorting and distributing mail, courier packages, forms lists and documents, to and from staff and agencies and photocopying and faxing/scanning documents and forms as required.
- Maintains an efficient, current and secure CHRIS client record, in accordance with established guidelines including:

- Completing entry of all required information (ie scanning and data entry)
- Documenting all actions taken in the client file
- Uploading documents to CHRIS library
- Accessing the client information system for information as required
- Processes requisitions, prepares related documents and form letters, monitors inventory of and orders supplies, in accordance with established guidelines.

**Department**:Service Order Desk

**Work Hours**:A rotating shift schedule with eight-hour shifts between the hours of 8am and 8pm from Monday - Friday (for a total of 70hrs in a two-week period)

**Length of Temporary Assignment**:September 11, 2026

**FTE**: 1.0

**Starting Salary**:$26.253

**Reports To**:Manager, Patient Care Contracts

**Union Affiliation**: CUPE

**Location**: Cornwall, Labelle or Pembroke

**What must you have?**
- High school graduation diploma plus,
- Successful completion 1 year Community College diploma in either Office Administration,
- Business, Health Administration or equivalent program
- Minimum 18 months previous experience in similar customer service or related position in the health, social or business administration fields.
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

**What would give you the edge?**
- Demonstrated ability to work with a number of stakeholders including staff, service providers, clients and caregiver
- Good keyboarding skills with attention to detail
- Strong oral and written communication skills
- Demonstrated high level of initiative, discretion and sound judgment
- Flexible and adaptable with effective problem solving skills
- Strong multi-tasking and prioritization skills with a demonstrated ability to perform efficiently in a fast paced environment with attention to detail
- Self-directed with the ability to work effectively both independently and as part of a team
- Effective interpersonal skills demonstrating tact and diplomacy
- Effective client service skills in establishing and maintaining effective working relationships with other
- Fluency in English and French is an asset.

**Hours of Work**

A rotating shift schedule with eight-hour shifts between the hours of 8am and 8pm from Monday - Friday (for a total of 70hrs in a two-week period)

**What do we offer?**

We know wellness is supported with work-life balance**.**In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension