Customer Service Representative

**Job Summary Statement**:
**Shift Schedule: Monday-Friday, 8am-4pm**

The Customer Service Representative is the point of contact for Brimich customers. The CSR will provide accurate, valid and complete information by using the right methods/tools. The CSR is responsible for coordinating and directing all aspects of customer communications and ensuring all their requirements are met.

**Essential Functions & Responsibilities**:

- Receives orders (via ProVison/Fax/EMAIL/WEB), process and verify orders from customers.
- Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction
- Initiates required action for response to customer service requests and provides follow up on such requests.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Ensure excellent service standards, respond efficiently to customer inquiries and maintain high satisfaction to both internal and external customers.
- Responds to Customer & Sales inquiries and requests in a professional and timely manner.
- Provides back up for other members of the Customer service team.
- Assists in the compilation of data for various reports
- Assembles data and prepares periodic and special reports, manuals and correspondence as required by the Office Manager.
- Co-ordinates with shipping to ensure orders are shipped as requested by customer.
- Confirms inventory status with pick and pack/warehouse. If necessary contacting customer with required changes.
- Daily release new orders to shipping.
- Matches shipping documents to orders shipped.
- Invoices (ProVision, SPS) - E-mailing/mailing out invoices.
- Open order status check in ProVision.
- Daily update of open order report.
- Ongoing maintenance of customer’s Price List on “shared” drive and ProVision.
- Identify and assess customers’ needs to achieve satisfaction with repeat business
- Build sustainable relationships and trust with customers through open and interactive communication
- Supports/Participates in the organizations Continuous Improvement Plans.
- Performs other related duties as assigned by Management.

**Job Specifications—Skills and Competencies**:

- 3-5 years of Customer Service experience in a warehouse environment.
- Must be proficient in both written and spoken English.
- Must have people skills for working with individuals and teams
- Must have superior organizational skills, be a self-starter and a team player.
- Excellent working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint etc.)
- Assigns the highest priority to customer satisfaction while meeting commitments to achieve business objectives.
- Practices and maintains integrity while following the Company policies and procedures.
- Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
- Responsible for promoting and seeking excellence in all aspects of business.

**Education & Training Requirements**
- Completion of secondary school is required.
- A university degree or college diploma in business or public administration required.

**Job Types**: Full-time, Permanent

Pay: From $22.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:

- Brantford, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Warehouse management system: 2 years (required)

Work Location: In person