Customer Service Representative

5 days ago

Brantford, Ontario, Canada Massilly Full time

Come join our success at Massilly and experience our commitment to Safety, Quality, and Respect

Awarded one of Canada's Most Admired Corporate Cultures for 2023/2024*

Massilly North America Inc. is a member of the Massilly Group, founded in France over 100 years ago. We are a leading supplier of metal twist caps and capping machinery for the essential food and beverage industry. Our manufacturing facility is located in Brantford, Ontario.

We are seeking a Customer Service Representative (Account Coordinator) to join our team.

  • Recognized by Waterstone Human Capital
Job description

The Customer Service Representative is responsible for providing excellent customer service and administrative support. This role serves as a primary point of contact for customers, ensuring a seamless flow of communication and managing the entire order-to-delivery process. The Customer Service Representative will work closely with internal departments, including production, logistics, and quality control, to ensure customer needs are met and all projects are delivered on time and to the highest standard.

Key Responsibilities:

  • Develop and maintain strong, positive relationship with customers, carriers, and the internal team.
  • Handle customer inquiries via phone and email, resolving issues or redirecting as appropriate.
  • Receive and process customer orders into the ERP system with a high level of accuracy.
  • Proactively contact customers to review inventory and forecast requirements.
  • Send and track product samples for customers.
  • Coordinate production schedules to meet manufacturing activity and customer timelines.
  • Support inventory reports and ensure supply needs are met.

Qualifications:

  • Minimum 3 years of experience in a similar role within a manufacturing or B2B environment.
  • Strong administrative or customer service background
  • Computer proficiency with Microsoft Office or Google Suite
  • Bilingualism (English/French) is considered a strong asset.

Why Work Here?

  • Competitive Wages
  • 3 Weeks Vacation to start
  • Respectful, Friendly Team
  • Paid Health and Dental Benefits
  • Profit-Sharing

We thank all applicants for their interest; only those selected for the interview will be contacted.

Massilly North America Inc. is an equal opportunity employer. If you require any accommodation for a disability, we invite you to inform us.

  • Customer Service Representative

    2 weeks ago

    Brantford, Ontario, Canada U-Haul Full time

    Location:254 Henry St, Brantford, Ontario N3S 7R5 CanadaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring...

  • Customer Service Representative

    1 week ago

    Brantford, Ontario, Canada gates_training Full time

    Driven by Possibility   Gates Corporation is a leading manufacturer of application-specific fluid power and power transmission solutions. At Gates, we are driven to push the boundaries of materials science to engineer products that continually exceed expectations.   We don't rest on our rich heritage of innovation. We leverage it to inspire solutions that...

  • Customer Service Representative

    2 weeks ago

    Brantford, Ontario, Canada BMO Full time $34,750 - $44,900

    Application Deadline:01/04/2026Address:57 Market Street Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through...

  • Holiday Customer Service Representative

    11 hours ago

    Brantford, Ontario, Canada LCBO Full time

    Location Address:84 Lynden Road, BrantfordSalary / Pay: $20.36/hourJob Posting Description:At the LCBO, we always have the right spirit Do you?NOTE: Candidates are only required to apply for one position for cities/towns with multiple locations and job postings.We have an immediate need to hire great people with an engaging personality, who are passionate...

  • Customer Care Representative

    2 weeks ago

    Brantford, Ontario, Canada West Brant Animal Hospital Full time

    Customer Care Representative / Animal Care AttendantWest Brant Animal Hospital – Brantford, ONAre you a compassionate, detail-oriented individual who loves both people and pets?West Brant Animal Hospital is looking for a dedicated Customer Care Representative / Animal Care Attendant to join our friendly, fast-paced team. This unique dual role combines...

  • Business Development Representative

    2 weeks ago

    Brantford, Ontario, Canada Northway Ford Lincoln Full time

    Service BDC Representative / Appointment CoordinatorLocation: Northway Ford LincolnEmployment Type: Full-TimeAbout Us:We are a high-volume, customer-focused Ford Lincoln dealership with a thriving Service Department. As our service operations continue to grow, we're looking for an enthusiastic and organized Service BDC Representative / Appointment...

  • Deposit Services Representative

    3 hours ago

    Brantford, Ontario, Canada Access Credit Union Full time

    Grow your career with one of Manitoba's Top Employers since 2014.At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100%...

  • Financial Service Representative

    5 days ago

    Brantford, Ontario, Canada Attain Finance Full time

    OverviewIf you're seeking more than just a job, join Lend Direct and kickstart your careerAre you ready to make a difference in the world of consumer finance? At Lend Direct, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have...

  • Customer Service Advisor

    1 week ago

    Brantford, Ontario, Canada Gatestone & Co. Inc Full time

    Customer Service AdvisorDiscover GatestoneSince 1926, Gatestone has been leading the way in outsourced Customer Contact Center and Business Process Outsourcing (BPO) services. We proudly support some of the world's top brands, including Fortune 500 companies.We're thrilled to share that Forbes has named Gatestone one of Canada's Top Employers for 2024 &...

  • Customer Service Specialist

    5 days ago

    Brantford, Ontario, Canada Aquiform Full time

    At Aquiform, we are committed to driving innovation and growth in the pool and hot tub industry. As the Largest Distributor of Pools, Hot tubs and Patio Furniture in Canada, our customers have the broadest range of products available in the market. We strive to provide unmatched customer service in all of our interactions from sales to logistics.We are...