Application Support Specialist Level 1

1 week ago

Montroyal, Canada Groupe Dynamite Inc. Full time

Overview: Groupe Dynamite Inc. (GDI) is a Montréal-based, privately held house of integrated omni-channel brands, designing and distributing accessible, trend-forward fashion for women since 1975. Our mission of "Empowering YOU to be YOU, one outfit at a time" is brought to life through the GARAGE and DYNAMITE banners and represents the consumer-centric core of GDI's long-standing success as a leading retailer in North America. **Job Summary**: **Main Responsibilities**: - Go through daily orders and identify possible issues; - Investigate and troubleshoot OMNI tickets, including Transfers, Ship from Store orders, BOPIS, box receiving issues, and label generation issues; - Work with third-party partners to help identify and resolve issues; - Participate in weekly meetings with third-party vendors; - Follow up on tickets, including those raised by other teams; - Understand flow-related issues between the different systems (RMS, WMS, etc.); - Schedule and participate in meetings to facilitate the resolution of problematic tickets with key players; - Investigate and triage issues reported for the website and/or mobile app; - Align with internal teams and third parties for peak season volumes on both the OMNI and web/app front; - Take directions from and work with senior members of the Application Management team on projects and tasks; - Document any new tasks or functionalities affecting the Support team; - Update tickets in the JIRA ticketing system; - Prepare and plan for peak season; - Be available outside of business hours (evening and weekends when emergencies arise). **Qualifications**: - Undergraduate degree; - 2 to 5 years of experience in retail; - Experience in gathering requirements and pertinent information needed to help resolve issues; - Knowledge of Google Workspace; - Knowledge of Manhattan OMNI, an asset; - Knowledge of Salesforce Commerce Cloud, an asset; - Ability to work independently; - Strong motivation and initiative to identify and do what needs to be done; - Ability to effectively communicate with and educate business users; - Bilingual: French and English (written and spoken). At GDI, you will be part of a growing organization that understands the importance of investing in people and offers you: - A comprehensive compensation package that includes performance-driven bonuses; - A group retirement savings program with employer matching; - Flexible group insurance with personalized coverage that meets your needs; - An employee discount at Garage and Dynamite; - Exclusive private sample sales; - A flexible vacation policy; - And more GDI has been repeatedly voted one of Montréal’s Top Employers and one of Canada’s Top Employers for Young People. **Our promise** No day will be like the last—we aim to be better today than we were yesterday. We are committed to employment equity. LI-NR1

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