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Customer Service Clerk

2 weeks ago

Guelph, Canada BG 1883 INC Full time

or equivalent experience

**Work setting**:

- Urban area

**Tasks**:

- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Sell merchandise

**Computer and technology knowledge**:

- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word

**Transportation/travel information**:

- Own transportation

**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Hand-eye co-ordination
- Repetitive tasks
- Tight deadlines
- Work under pressure

**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player

**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?

**Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits

**Financial benefits**:

- Bonus

**Long term benefits**:

- Group insurance benefits
- Life insurance
- Long-term care insurance

**Other benefits**:

- Free parking available