Full-time Data Management

Weekdays - Weekends - 12hr - Days - Nights - Afternoons

**POSITION TITLE**:_Data Management - Information Processor Clerk_**

**IMMEDIATE SUPERVISOR**:_Manager, Data Services_

***:
To provide relief and assistance to clerks in Data Services by providing coverage for annual leave periods, sick days and approved days off. Help to minimize the backlog of critical daily work in these areas through the provision of consistent and efficient service to members and the public.

**MAJOR RESPONSIBILITIES**:
**Customer Service**:
Provide accurate, professional and timely customer service to GPS members, public and any associated organization regarding any form of information requests and documentation completion. Communicate professionally and provide support to GPS members and wide array of community and policing agencies, including, but not limited to, Provincial and Federal court staff, Family and Children Services, Crown Offices, Policing agencies, Probation and Parole, University of Guelph, etc.
- Highlighted Competencies:_**Customer Service, Communication, Interpersonal Skills, Job Knowledge, Attention to Detail, Productivity, Computer/Technical Skills; Continuous Improvement

**Information Management**:
Process data, completely and accurately, adhering to applicable procedure, guidelines, polices and legislation, for all areas of Guelph Police Service. Add, modify and remove information in any record management software or other applicable system. Notify, distribute, track and communicate with external and internal members and clients to ensure information is processed in an accurate and timely fashion.

Conduct requests for information using all police computer networks and systems such as, but not limited to, Police Regionalized Information Data Entry (PRIDE), Records Management System (RMS), the Policing information Portal (PIP), the Canadian Police Information Centre (CPIC) system, Criminal Name Index (CNI) Reports and the Ministry of Transportation Ontario Police Automated Information System (PARIS).

Maintain confidence and protects operations by keeping information confidential.
- Highlighted Competencies:_**Customer Service, Communication, Interpersonal Skills, Job Knowledge, Attention to Detail, Productivity, Computer/Technical Skills; Continuous Improvement

**Other**:
Perform other duties as assigned.

Commit to continuous improvement by learning new processes and systems.

Provide coverage for staff vacancies, lunches, illness, and annual leave as required.

**JOB** COMPETENCIES**:
Ø Job Knowledge

Ø Customer Service (Internal & External)

Ø Productivity

Ø Teamwork

Ø Computer/Technical Skills

Ø Continuous Improvement

Ø Communication (Oral & Written)

Ø Attention to Detail

Ø Interpersonal Skills

**QUALIFICATIONS**:

- Secondary school graduation diploma or equivalent
- 1 - 2 years experience in a related position
- Continual training/upgrading required to keep current with legislative and regulatory changes and external agency system requirements
- Proficient in the use of office technology including but not exclusive: local record management system, Microsoft software
- Strong oral communication skills
- Strong interpersonal, organizational and time management skills
- Excellent records management skills
- Excellent problem-solving and customer service skills
- Ability to work in a fast-paced, changing environment involving sensitive material and multiple demands
- Ability to participate as an effective team member and to support and project values compatible with the organization
- Must comply with the Oath of Secrecy and keep all information confidential

**WORKING ENVIRONMENT**:

- Climate controlled office, location may be at any Guelph Police Service area
- Extensive sitting, listening and mental concentration
- Frequent Interruptions
- Extensive digital dexterity for computer work
- Some lifting (approximate maximum of 20 lbs.)
- Hours of work will vary and require some extended shifts to meet multiple deadlines
- Adherence to shift work as outlined in collective agreement