IT - Help Desk Technician

2 weeks ago

Cambridge, Canada AFIMAC Canada Full time

_

**Responsibilities**
- Install and configure software and hardware, adhering to department standards.
- Set up accounts, with a preference for experience in Active Directory and O365 Administration.
- Conduct onsite and remote troubleshooting through advanced diagnostic techniques.
- Resolve technical hardware and software issues efficiently and provide exceptional customer service.
- Redirect unresolved issues to higher-level support personnel.
- Collaborate with external vendors, including Managed Service Providers (MSP), to manage and resolve issues.
- Provide onsite technical support for network equipment as directed by the System Engineer.
- Actively participate in cross-functional project teams to plan and deliver technology solutions.
- Ensure strict adherence to all IT policies and processes.
- Identify and execute process improvement opportunities to enhance efficiency.
- Maintain security through rigorous access controls and policy adherence.

**Qualifications and Education Requirements**
- Proven success in a similar IT support role.
- Proficiency in end-user security tools such as VPN and MFA.
- Experience with various operating systems and platforms.
- Familiarity with MS Office tools.
- Resourcefulness and strong problem-solving aptitude.
- Demonstrated passion and ability to quickly and independently learn new technologies.

**Preferred Skills**
- BS/BA in Information Technology, Computer Science or a related discipline.
- Professional certifications (e.g., MCSA)).
- 1-3 years of IT experience.

**Additional Requirements**:

- Valid G Class License
- Clean Criminal Background

AFIMAC is a global risk management and elite security company. For more than 40 years, AFIMAC has helped image-conscious companies and organizations across the globe to plan and execute services that mitigate and eliminate risk. AFIMAC prides itself in the long-term partnerships it establishes with clients to protect people and property in times of crisis and in regular business operations.

Pay: $54000 - $67000 / year

**Job Type**: fulltime

Schedule:

- 8 hour shift
- Monday to Friday
- Day shift

Education: High school degree

Work location: On-site

  • Senior IT Help Desk Analyst

    3 weeks ago

    Cambridge, Canada Integra Full time

    Join to apply for the Senior IT Help Desk Analyst role at Integra. Position Overview At Critical Project Services, we are dedicated to delivering exceptional IT support and driving continuous improvement across our technology landscape. We are seeking a Senior IT Help Desk Analyst to lead and enhance our help desk operations, mentor junior technicians, and...

  • Senior IT Help Desk Analyst

    1 week ago

    Cambridge, Ontario, Canada Integra Full time $60,000 - $90,000 per year

    Position OverviewAt Critical Project Services, we are dedicated to delivering exceptional IT support and driving continuous improvement across our technology landscape. We are seeking a Senior IT Help Desk Analyst to lead and enhance our help desk operations, mentor junior technicians, and serve as a key liaison between IT and business stakeholders. This...

  • Senior IT Help Desk Lead — Mentorship

    3 weeks ago

    Cambridge, Canada Integra Full time

    A leading IT solutions company in Canada is seeking a Senior IT Help Desk Analyst to manage help desk operations and mentor junior technicians. The role requires deep technical expertise, leadership skills, and a commitment to customer service excellence. Responsibilities include resolving technical issues, overseeing network troubleshooting, and...

  • Help Desk Analyst

    7 days ago

    Cambridge, Canada Southbridge Care Homes Full time

    Position: Help Desk Analyst **Job Description**: We are seeking a Help Desk Support Specialist with experience in O365, Azure AD, Intune and PointClickCare. As a Help Desk Support Specialist, you will provide technical support to end-users and resolve their IT-related issues. You will be responsible for ensuring that all end-users are able to use the...

  • Senior IT Help Desk Analyst

    1 week ago

    Cambridge, ON NE A, Canada M2S Group Full time $80,000 - $120,000 per year

    Position Overview:At Critical Project Services, we are dedicated to delivering exceptional IT support and driving continuous improvement across our technology landscape. We are seeking a Senior IT Help Desk Analyst to lead and enhance our help desk operations, mentor junior technicians, and serve as a key liaison between IT and business stakeholders. This...

  • Service Desk Technician

    2 weeks ago

    Cambridge, Ontario, Canada Challenger Motor Freight Inc. Full time $60,000 - $80,000 per year

    Challenger Motor Freight Inc. is an equal opportunity employer committed to creating a diverse and inclusive workplace. We strongly encourage applications from all qualified candidates, including women, members of visible minorities, persons with disabilities, and aboriginal peoples. If you require any accommodations at any stage of the recruitment process,...

  • Service Desk Technician

    2 weeks ago

    Cambridge, Ontario, Canada Challenger Motor Freight Inc. Full time $60,000 - $90,000 per year

    Challenger Motor Freight Inc. is an equal opportunity employer committed to creating a diverse and inclusive workplace. We strongly encourage applications from all qualified candidates, including women, members of visible minorities, persons with disabilities, and aboriginal peoples. If you require any accommodations at any stage of the recruitment process,...

  • Service Desk Technician

    1 week ago

    Cambridge, Ontario, Canada Challenger Motor Freight Full time $60,000 - $90,000 per year

    Challenger Motor Freight Inc. is an equal opportunity employer committed to creating a diverse and inclusive workplace. We strongly encourage applications from all qualified candidates, including women, members of visible minorities, persons with disabilities, and aboriginal peoples. If you require any accommodations at any stage of the recruitment...

  • Service Desk Technician

    1 week ago

    Cambridge, Canada Waterloo Regional Police Service Full time

    **Deadline to Apply**: Monday, October 13, 2025 **Employment Type**:Permanent Part-Time **Base Location**:Headquarters Building, 200 Maple Grove Road, Cambridge, ON **Hours of Work**:Rotating shifts (max 30 hrs/wk) **Number of Positions**: 1 **Reason for Vacancy**: New position **2025** **Salary Range**:$88, 672 - $104, 320 **Long Description**: View...

  • Information Technology Help Desk Supervisor

    2 weeks ago

    Greater Kitchener-Cambridge-Waterloo Metropolitan Area, Canada CompuMed Solutions Full time

    The IT Support Supervisor oversees daily IT support operations across both office and production environments. This role ensures all employees, from administrative staff to production teams, receive timely, effective, and customer-focused technical assistance. The Supervisor manages Help Desk staff, prioritizes support tickets, drives continuous improvement...