Hotel Assistant General Manager

5 days ago

London, Canada Motel 6 London Full time

The Assistant General Manager will be responsible for the following:

- Contribute to Diamond Canada Group's goal of providing excellent guest satisfaction
- Sets appropriate objectives for the hotel's performance including those relating to guest satisfaction ratings, occupancy, etc.
- Develops a plan to achieve objectives and tracks performance against these.
- Manages on-property costs associated with rooms and housekeeping to improve profitability.
- Provides effective leadership and supervision of Hotel operations.
- Coordinates between different departments to ensure the highest quality of customer service is being provided.
- Strives to achieve the highest levels of guest satisfaction.
- Develops and maintains strong business relationships with clients and employees.
- Follows up on any guest or employee issues to ensure satisfactory resolution.
- Provides accurate, timely, and complete input to the Senior Management.
- Escalates any concerns to the Senior Management in a timely manner.
- Trains employees and sets the right example.
- Conducts effective performance reviews.
- Delegates duties and responsibilities appropriately.
- Walks the property to ensure public spaces, grounds, work areas meet sanitation and cleanliness/maintenance standards.
- Understands and implements safety and security measures.
- Understands quality standards and communicates them effectively to the team.
- Handles all guest comments in a timely and effective manner.
- Is able to communicate and maintain brand standards.

We offer competitive compensation based on experience. If you are a motivated individual with a passion for hospitality and excellent customer service, we invite you to join our team as an Assistant General Manager.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- London, ON N6E 1L5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Supervisory: 5 years (required)

Work Location: In person

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