Coordinator, Homeowner Services Asset and Project

3 days ago

Blue Mountains, Canada Blue Mountain Village Full time

Year Round

WHAT’S IN IT FOR ME?

Resort Perks:

- Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations
- Alterra Mountain Passes for your family
- Discounts on Blue Mountain Lift tickets.
- Free rentals;
- Staff priced meals & Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

HOURLY RATE OF PAY

YEAR-ROUND WITH HEALTH AND DENTAL BENEFITS

FULL-TIME HOURS:
- 5 shifts per week- Monday through Saturday - 8:30am to 5:00pm

WHAT WILL I BE DOING?

The Asset and Project Coordinator for our Homeowner Services Department is responsible for providing high quality customer service to resort owners, business partners and BMR operating departments. The Asset and Project Coordinator will be responsible for auditing homeowner units, addressing deficiencies, FF&E tracking & replacement, refurbishment duties and preventative maintenance planning. This role requires constant communication with resort homeowners, all lodging departments, building property managers and all supporting third party business partners to ensure all units in the BMR rental pool are kept up to BLUE standard and Rental Management Agreement expectations.- Acting as a point of contact for incoming inquiries from homeowners and business partners.- Auditing Units; Communicating results of audits, from both Homeowner Services and Engineering Services to Homeowners- Coordinating purchase of and/or repair of items in homeowner units; Creating, tracking and following up on work orders generated from audits- Coordinating with the Homeowners any work requiring payment; coordinating with accounting any Homeowner billing issues; understanding and explaining rental income statements and respond to inquiries- Maintaining Owner files, relevant databases, filing systems and information sources (hard copy and electronic) to ensure records are current- Inputting and maintaining reservations as required- Assisting coordinating refurbishment projects as required

WHAT DO WE NEED FROM YOU?- Minimum of 2 years’ experience in Lodging/ Hospitality, Real Estate or Property Management- Exceptional customer service skills; energetic, friendly, cheerful attitude- Decisiveness with a high level of initiative and the ability to work independently- Intermediate computer knowledge; Word, excel, and outlook essential- Knowledge of SMS and Owner Relations software an asset- Ability to lift and move inventory items when required (up to 40lbs)

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT

Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

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