Help Desk Support Analyst

2 days ago

Ottawa, Canada KPMG Full time

Overview:
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

**The Opportunity**

The Help Desk Support Analyst will report to the Manager of End User Support and is 100% onsite, anchored to the Ottawa office.

What you will do:

- Troubleshoot and resolve Level 1/2 support issues from various support channels (phone calls, chats, self-service tickets, etc.). Escalate issues as appropriate.
- Utilize ServiceNow as our preferred ITSM platform.
- Configure and image laptops with the required core environment image and practice specific software.
- Troubleshoot various IT hardware issues with laptops, printers, peripherals, etc.
- Provide device and app support for various types of iOS and Android mobile devices.
- Occasionally provide support for audio-visual setups, system hardware, connectivity issues in meeting rooms, and telecom issues.
- Assist with asset management and inventory tracking as required.
- Actively participate on various local and national IT projects/virtual teams as required.
- Occasionally working on evenings and weekends

What you bring to this role:

- Previous deskside support, virtual support and/or help desk experience a requirement.
- Excellent interpersonal, communication and client service skills.
- Strong troubleshooting/problem solving skills.
- Strong knowledge of Microsoft 365 (Outlook, Teams, Excel, etc.) and Windows 10.
- Knowledge of computer hardware - laptops, printers, peripherals, etc.
- Mobile device knowledge and experience - iOS and/or Android.
- Solid organizational and time management skills; ability to prioritize, multi-task and work in a busy, fast paced environment.
- Desire to learn and expand knowledge of current information technology in use.
- Availability to work flexible hours.

**Keys to your success**

KPMG individuals
**Deliver Impact | Seek Growth | Inspire Trust **and understand that a diverse workforce enables us to deepen relationships and strengthen our business.

**Providing you with the support you need to be at your best**

For more information about KPMG in Canada’s Benefits and well-being, click here.

Our Values, The KPMG Way:
**Integrity**, we do what is right |
**Excellence**, we never stop learning and improving |
**Courage**, we think and act boldly |
**Together**, we respect each other and draw strength from our differences |
**For Better**, we do what matters

If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page.

  • Help Desk Support

    2 days ago

    Ottawa, Canada TechInsights Full time

    **OUR STORY** **THE OPPORTUNITY** **WHAT YOU WILL DO** - Act as the initial point of contact for IT technical support. - Solve a wide range of issues and requests including, but not limited to user account setup and maintenance, I.T. ticketing system, system updates, antivirus, backups, networking, system imaging, video conferencing, printers/copiers,...

  • Help Desk Analyst

    2 weeks ago

    Ottawa, Canada National Capital FreeNet Full time

    Education: College/CEGEP - Experience: Will train - Computer science - Network and system administration/administrator - Computer technology/computer systems technology - or equivalent experience **Work setting**: - Help desk - Telecommunications industry - Internet Service Provider (ISP) - Office building **Tasks**: - Give access to computer networks -...

  • Service Desk Analyst

    6 days ago

    Ottawa, Ontario, Canada Arsenault Full time

    Our client is seeking a Service Desk Analyst to respond to and diagnose problems through discussions with their end users. This includes problem recognition, research, isolation, and resolution steps. The Service Desk team supports the employees with various technical needs including both hardware and software. As a service desk analyst, you will be...

  • Help Desk Specialist

    4 weeks ago

    Ottawa, Canada Symbiotic Group Full time

    Job ID#: DSEFHD001 Job Title: Help Desk Specialist (Level 1) Mandatory Skills: 2+ Years’ experience (* See ‘Additional Information’) Start Date: Immediate Duration: Full Time Position Security Clearance Required: Secret Clearance (**See ‘Additional Information’) We are recruiting for our client, the Department of National Defence, for Help Desk...

  • Help Desk Technician

    2 weeks ago

    Ottawa, Canada NeoLore Networks Inc. Full time

    Work Term: Permanent - Work Language: Bilingual - Hours: 30 to 40 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer...

  • Service Desk Analyst

    4 weeks ago

    Ottawa, Canada Infosys Full time

    Service Desk Analyst at Infosys Job Description Infosys Public Services is seeking a Service Desk Analyst. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle, including Requirements Elicitation, Application Architecture definition and Design; play an important role...

  • Service Desk Analyst

    1 week ago

    Ottawa, Canada Carleton University Full time

    **Duties and Responsibilities**: The Service Desk Analyst works under the supervision of the ITS Service Desk Supervisor to provide technical support to faculty, staff and students. Operating as a single point of contact for service, the Analyst provides front line telephone, walk-in, and/or on-site consulting support by logging and handling all incidents...

  • Service Desk Analyst

    1 week ago

    Ottawa, Canada Nova Networks Full time

    NOVA Networks is seeking Service Desk Analysts that have a strong knowledge of Office 365 and the Office suites including administration of the product \ license management. The Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint. You are “cool” under pressure demeanor and confident, alert voice will go a long...

  • Service Desk Analyst

    2 weeks ago

    Ottawa, Canada Carleton University Full time

    **Duties and Responsibilities**: The Service Desk Analyst works under the supervision of the ITS Service Desk Supervisor to provide technical support to faculty, staff and students. Operating as a single point of contact for service, the Analyst provides front line telephone, walk-in, and/or on-site consulting support by logging and handling all incidents...

  • IT Service Desk Analyst: ServiceNow

    4 weeks ago

    Ottawa, Canada Infosys Limited Full time

    A global consulting firm is seeking a Service Desk Analyst based in Ottawa to provide Level 1 technical support for applications like SAP Ariba and ServiceNow. This role is crucial in troubleshooting user queries, managing ticket resolutions, and maintaining service quality. The ideal candidate should possess interpersonal skills and a technical background,...