Bilingual Service Desk Analyst

6 hours ago


Ottawa, Canada Nova Networks Inc. Full time

**STRENGTHEN YOUR CAREER**
At Nova Networks, we pride ourselves on hiring smart, motivated people who excel at challenging themselves and enjoy working in a team-oriented environment.

Looking for an exciting opportunity to work with leading products and with other talented and dynamic professionals? Then look no further.

We believe strongly in lifelong learning and professional development, and we will support your professional and career development. At Nova Networks, you are given the opportunity to demonstrate your talent, undertake challenging projects, and work with a fantastic team.

**CAREER OPPORTUNITIES**
If you require special accommodation during our recruitment process, please indicate this when responding to Nova's job advertisements. All reasonable adjustments are provided.

BILINGUAL SERVICE DESK ANALYST

**Location**: Ottawa, Ontario

**Job Code**: SD-OO2

**Number of Openings**: 1

**Position Description**:
NOVA Networks is seeking a Bilingual Service Desk Analyst has a strong knowledge of O365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint

You are “cool” under pressure demeanor and confident, alert voice will go a long way in supporting the end-user as you work through the problem and resolving it; providing the end-user with the tools to meet their deadline.
- A strong knowledge of O365, Microsoft Teams, and Microsoft SharePoint
- Strong troubleshooting skills in Microsoft Windows 8, 10 environment
- Good Microsoft Exchange knowledge
- Fluent in both French and English [reading, writing and spoken]

**Nice to Haves**:

- Good knowledge of Adobe Cloud products and administration
- Good server knowledge (Windows server 2012, 2018+) and working within Active Directory



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