Csr/ Administrative Assistant

4 days ago

Stratford, Canada Masterfeeds Full time

Embark on a rewarding career journey as an _**_CSR/ Administrative Assistant _**_at _**_Masterfeeds Inc. Stratford_**_. In this role, you'll be the heartbeat of our customer interactions, providing insightful guidance on our products and services._
- As a dedicated advocate for customer happiness, you'll address concerns with empathy, navigate complaints with finesse, and seize opportunities to direct customers. Your daily mission is to ensure that every customer feels valued and understood, taking pride in the crucial role you play in our company's success._
- If you're passionate about making a difference and eager to be part of a team that cherishes customer satisfaction as a core value, we invite you to apply. Your journey with us will be filled with learning, growth, and the joy of knowing that you're making a real impact._

As a **CSR/** **Administrative Assistant**, the following will be your **key responsibilities**:

- Receiving and processing orders
- Understand Masterfeeds product and service and share that knowledge with the customer
- Maintain organized records of all orders, invoices and customer communications
- Respond to customer inquiries regarding order status, product availability, and shipping information and provide follow up to the customer
- Ensure proper communication between sales desk and manufacturing plant
- Work with other departments to create, maintain and track pick-up and deliveries
- Maintain a safe and sanitary atmosphere and ensure compliance with quality standards
- Other duties as assigned

**Requirements**:

- Must be legally eligible to work in Canada
- Exceptional customer service skills
- Ability to prioritize tasks and follow-up
- Understand and communicate in English (verbal/written)
- Analytical, organizational and problem-solving skills
- Ability to make good judgments and quick decisions

**Preferred**:

- Previous experience in a similar role
- High school diploma or equivalent

**_Why work with us?_**

At Masterfeeds, we are proud to be a _leading nutrition_ _provider_ for animal agriculture in Canada since 1929, with over 20 feed manufacturing plants across the country, employing over 600 people, and supporting over 7000 Canadian farm families every year.
We offer:

- A competitive wage and pension plan
- Group insurance benefits, including health, dental, and vision
- Referral incentives for bringing new talent to our team
- A supportive and inclusive work environment

**How to apply?**
**Attention**: Operations Manager
Masterfeeds Inc. Stratford
130 Park St
Stratford, Ontario
N5A 3W8

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