Administrator Coordinator

1 week ago

Burlington, Canada Signal of Hamilton Full time

**Title: Coordinator Admin**

Reports to: Owner

Location: [Burlington, ON]

**Position Summary**

**Soft Skills**:

- Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Can communicate near-term goals as well as identify and hire new team members that align with Signal’s vision and purpose?
- Strategic Planning: Effective engagement, planning and execution of daily Franchise responsibilities while meeting established deadlines. Can you effectively maintain labor efficiencies while balancing Signal’s commitments to the Client’s business needs?
- Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you effectively manage the delivery of the Signal business model through key performance indicators while controlling company resources?
- Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you implement training programs to support an employee’s growth and development through recognition programs, staff meetings and consistent coaching and development?
- Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can properly manage schedules and post orders, while reviewing and following up on incidents to maintain Client and employee relationships?

**Responsibilities**:

- The Coordinator will be responsible/accountable for the overall quality of service to assigned accounts/clients/employees.
- Administrative KPIs accountability: Labor Efficiencies (including overtime), Employee Retention, Customer Retention, Days Sales Outstanding and A.R Over 90 days, Gross Profit Net Revenue Growth.
- Work with Home Office to ensure accurate and timely client billing utilizing Edge
- Manage billing discrepancies, contracts, and collections. Work with the owner to process credits and write-offs.
- Leads the successful impact of Client service quality IE: payroll/billing/collections.
- Works alongside the owner through the hiring, onboarding process for payroll entry
- Works to continuously improve the processes, quality of service, and administrative efficiency.
- Supports and oversees office administrative experience
- Notifies the owner of issues internally, for timely leadership follow up.
- Monitors company policies, procedures. Issues disciplinary action in accordance with the employee handbook.
- Responsible for fostering a positive working environment through feedback and recognition programs.

**Requirements**:

- 5+ years of Management or leadership experience
- Complete training modules within first month
- Excellent organization, oral, and written communication skills
- Adapt to established procedures and to help identify and solve problems
- Ability to get along with other employees, follow directions, work under stress, add value and continuously improve
- Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor.

xx

Brand: Signal of Hamilton
Address: 2177 Plains Rd Burlington, ON - L7R3r3
Property Description: 0276 - Hamilton, ON - L8V 1V6
Property Number: 0276

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