Community Relations Manager

**About Us**
At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.

**SUMMARY OF POSITION**:
The Community Relations Manager (CRM) is ultimately responsible for bringing the _Outside Community_ into _Our Community_, so people can understand _who we are_ and _what we do_. We want to highlight and show off all the great things we have to offer _and _the outstanding services we deliver each-and-every day. The CRM will grow our lead base and turn prospects into residents.

**RESPONSIBILITIES**:
Included but not limited to:
1. Engage and mobilize your team to achieve the purpose, goals, objective and key results of the organization.

2. Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.

3. Model the values and leadership behaviours of organization and inspire other to do the same.

4. Achieve occupancy targets by working with the GM and site leadership teams to establish, nurture and close client relationships. To accurately forecast client needs and behaviors.

5. Arrange and host prospect tours.

6. Identify community events, sponsorships and other local opportunities for the community to participate.

7. Utilize and maintain the community database on a daily basis. Computer skills are a must.

8. Understand market trends, as well as competitor services and offerings from features, rates, incentives, special offerings, occupancies, etc., all to maintain a competitive edge.

9. Working closely with the General Manager and the Director of Sales & Marketing to create the community marketing plan and annual budget.

10. Distribute marketing collateral such as brochures, posters, etc. in targeted locations (i.e. health units, seniors’ centers, community centers, churches etc.).

11. Work with other CRM’s to share insights and best practices, including monthly teleconference calls and quarterly meetings.

12. Collaborate with the GM and other departmental managers at weekly meetings to ensure operational excellence. This will include training employees on customer service techniques and facilitating site tours.

13. Meet and/or communicate daily with the General Managers and weekly with the Director, Sales & Marketing.

14. Required to work positively and collaboratively with all team members and supervisors.

15. Additional duties as directed by the site GM when required.

**QUALIFICATIONS**:

- A minimum of 3 years of sales and customer service experience required
- A passion working with seniors
- Must have reliable transportation and be able to travel locally responsibility
- All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.

**SKILLS AND ABILITIES**:

- Effective written and spoken communication skills
- Excellent interpersonal skill
- Work independently and in a team environment
- Highly organized and able to multi-task
- Highly self-motivated, with a passion for delivering outstanding results
- Ability to work weekends, evenings and/or flexible hours (i.e. to attend/facilitate meetings/events), as required
- Solid working knowledge of MS Office Suite (Outlook, Excel, Word, PowerPoint)
- Knowledge and previous use of a CRM or Data Base management system.
- Ability to travel, as required.
- West Coast Seniors Housing Management_
- is an equal opportunity employer._