IT Systems Admin

Are you interested in growing your career with Watson?

**WATSON GLOVES: Who We Are**:
With 106 years of experience, Watson Gloves is North America’s single source for hand protection offering over 2,000 different styles to cover glove-use: at work, at home, at play. We are a **Family**-owned company that is committed to providing **Authentic**and **Fun**experiences for our people and our customers that deliver above and beyond customer and employee experiences based in **Integrity**and **Continuous**Improvement**.

Our drive for being industry leaders in glove innovation and focus on the four pillars of corporate social responsibility play a large part in our success as we live out our Just Cause by elevating industry for the greater good through sustainability and innovation protecting people and our planet.
- If you like to work in a cool, collaborative workplace where we like to have fun but get the job done, look no further than Watson Gloves. “We’re glovers, not fighters” - Watson Marketing Team.**IT Systems Administrator & Cybersecurity Lead**

**Burnaby, BC**
- *This is an on-site role***The Role**:
Our IT Department is looking for an **IT Systems Admin Cybersecurity Lead**to join the Watson Gloves Family. This person will be responsible for ensuring IT systems are secure and compliant through patch management and detailed documentation, while also maintaining accurate inventory and managing the lifecycle of IT assets. Additionally, they will assist with project management for IT initiatives and provide Tier 2 user support to enhance operational efficiency. Reporting to Director of IT, this role is for you if you are analytical, have a high attention to detail, have strong communication skills, and a track record of delivering exceptional IT service

**YOUR core responsibilities**:
**IT Systems**:

- Ensure all software is up-to-date and compliant with licensing agreements. Plan and execute patch management strategies to keep systems secure.
- Maintain detailed documentation of IT infrastructure, system configurations, and standard operating procedures (SOPs).
- Create and maintain a knowledge base for common IT issues to streamline troubleshooting and enhance user self-service capabilities.

**Asset and Inventory Management**:

- Maintain an accurate inventory of IT assets, including software licenses, hardware, and network devices, to ensure efficient asset management.
- Assist with managing the lifecycle of hardware (desktops, servers, network devices), ensuring timely upgrades and replacements.

**Database Management**:

- Monitor and test regular database backups, performing health checks to ensure the integrity and availability of databases.
- Develop and maintain stored procedures for database automation and maintenance tasks.

**Project Management**:

- Oversee the project lifecycles for IT-related initiatives, ensuring alignment with business goals.
- Collaborate with the IT Director on strategic planning and implementation of IT projects.

**Help Desk and Tier 2 User Support**:

- Provide escalated technical support for issues related to hardware and computer systems for all local/remote users.
- Assist users with hardware and software issues, including scanner, battery, and connectivity issues.
- Set up/configure new workstations to specifications outlined by management.
- Assist in hardware rollouts and refreshes, including laptops, desktops, MFPs, printers, access points, cell, and desk phones.
- Develop training materials and conduct user training sessions to enhance user proficiency with IT tools and systems.

**Website Backend Management**:

- Manage SSL certificates and maintain HTTPS configurations.
- Manage domains, subdomains, and Cloudflare configurations, monitoring logs and addressing DNS/HTTPS issues.

**Cloud Integration**:

- Support cloud service integrations within the IT infrastructure, with involvement in ERP migration initiatives.

**Cybersecurity Responsibilities**:

- Run weekly password scans and ensure enforcement of the company’s password policies.
- Assist in the deployment and follow-up learning of cybersecurity education programs, including phishing campaigns.
- Edit and create monitoring alerts in PRTG.
- Address virus and malware issues.

**Disaster Recovery and Business Continuity**:

- Manage the company's disaster recovery plan by ensuring backups are functional and recovery protocols are in place for business continuity.
- Collaborate with key stakeholders to create and test disaster recovery and business continuity plans, ensuring that critical business operations can recover quickly from disruptions.

**What YOU BRING to Watson Gloves**:

- Bachelor’s degree in computer science, IT or equivalent experience.
- Minimum of 5 years of experience in IT support and management
- Proficient in programming languages (e.g., Python) and familiar with scripting languages is a plus.
- Experience supporting the Microsoft 365 suite of products, including SharePoint.