System Administrator

**Job description**

Are you a driven individual looking to develop your technical and soft skills while providing a variety of businesses with innovative I.T. solutions? If so, this opportunity could be for you

**About Us**:
Umbrella I.T. Services is looking to hire a systems administrator that will deliver technical solutions for our clients and internal infrastructure.

Umbrella I.T. Services is a growing managed service provider that has been in business for 9 years. We help our clients leverage technology to meet their unique goals. We focus on building and maintaining long-term relationships with our clients by providing them with pro-active, process-based I.T. services that they can rely on while developing their own organizations.

We are looking to hire a systems administrator that will provide on-site and remote support for our client's systems, networks, cloud platforms and users while referencing, maintaining and developing documentation, policies and processes alongside our network administrators, service desk analysts and the rest of the team to support our growing client base.

With a recent focus on growth, our CEO was seen on CTV Morning Live, attended Forbes 30 Under 30, and aims to expand Umbrella I.T. Services operations without compromising quality of service for our clients.

We believe in empowering our team members with the skills, certifications and mindsets they need to succeed in the world as we grow the company together. Everyone is given the freedom to develop personally and professionally.

**Description of duties**:

- Understand our operational structure and offered services
- Document daily activity and updates to assets in our ticketing system
- Develop guidelines and procedures for staff and client reference
- Work with our service desk team to delivery on-site and remote technical support to clients with a friendly attitude
- Design, configure, pro-actively maintain and upgrade VoIP infrastructure, cloud solutions, workstations, servers and network infrastructure
- Deliver and outline projects such as backup and disaster recovery solutions, server and networking infrastructure installations and many other technologies.
- Develop innovative I.T. solutions to meet clients needs with our CEO and department leads

**Skills and requirements**:

- Valid drivers license
- Full-time availability
- Project management experience
- Managed Services Provider experience

**Considerable experience and comfort with the following technology**:
**Cloud Services**
- Google Workspace
- Microsoft 365
- Amazon Web Services or Microsoft Azure
- VoIP solutions such as 3CX, FreePBX, etc.
- Backup and disaster recovery solutions
- RMM Tools
- PSA Tools
- IT Glue or similar documentation platforms

**Software**
- Mac OS 10.6.8+
- Windows 10 & 11

**Servers**
- Windows Server 2012, 2016, 2019
- Active Directory
- Group Policy
- Remote Desktop Services
- Roaming Profiles
- Folder Redirection
- Synology Server

**Networks**
- Cisco Networking Equipment
- UniFi / Ubiquiti Networking Equipment
- Fortigate Networking Equipment

**Personal attributes**
- **Problem solver**: Able to think critically and resolve issues independently
- **Articulate**:Able to communicate complex technical ideas in layman’s terms to clients and staff
- **Detail oriented**: High in conscientiousness and takes pride in one’s work
- **Team Player**: Enthusiastic, professional and positive attitude
- **Pro-Active**: Superb organizational skills and attention to detail
- **Driven**: Looking for a flexible place to work that encourages a growth mindset

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Paid time off (4+ weeks per year)
- Vision care
- Work from home (3+ days per week)
- Commuter benefits

**Application process**:
*Please provide your acclaim account information with your resume to ensure we can verify your certifications*

**Salary**: $65,000.00-$85,000.00 per year

**Benefits**:

- Casual dress
- Commuter benefits
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- managed services: 3 years (required)

Work Location: Hybrid remote in Burnaby, BC V5J 5E2