Operations Assistant

2 weeks ago

North York, Canada Cozy Castle Home Comfort Specialists Full time

**About Us**: Cozy Castle Home Comfort Specialists is a growing residential HVAC company located in North York, Toronto. We are dedicated to providing top-notch heating, cooling, and air quality services to our customers. As we continue to expand, we’re looking for a dynamic Operations Assistant to join our team—someone who can wear multiple hats and thrive in a fast-paced environment.

**Key Responsibilities**:

- **Dispatching**: Coordinate and dispatch HVAC technicians to customer sites, ensuring timely and efficient service delivery. Manage the daily schedule and respond to urgent requests as needed.
- **Customer Service**: Act as the primary point of contact for customers, handling inquiries, scheduling appointments, and addressing concerns. Provide excellent service to ensure customer satisfaction and retention.
- **Administrative Support**: Handle day-to-day office operations, including filing, data entry, and inventory management. Support the team with various administrative tasks to keep the office running smoothly.
- **Problem-Solving**: Think outside the box to resolve scheduling conflicts, customer issues, and other challenges that arise. Bring a proactive and innovative approach to improving processes and workflows.

**Qualifications**:

- Experience in a similar role, preferably within the HVAC or related industry.
- Strong multitasking abilities and the capability to manage multiple responsibilities simultaneously.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite.
- Ability to work well under pressure and adapt to changing priorities.
- Innovative mindset with a focus on continuous improvement.
- High level of organization and attention to detail.

**Why Join Cozy Castle?**
- Be part of a growing, family-oriented company with a supportive team environment.
- Opportunity to make a significant impact by streamlining operations and improving customer experiences.
- Room for professional growth and development.

If you’re a resourceful and adaptable individual who enjoys taking on new challenges and contributing to a thriving business, we want to hear from you

Pay: From $19.00 per hour

Work Location: In person

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