Patient Service Clerk, Medical Imaging

Compensation Pay Range:
$23.00-$28.27

**Job Description**:

- The Patient Service Clerk schedules patient appointments and registers patients; prepares patient charts; maintains patient lists; verifies billing slips; maintains inventory and performs other clerical tasks.

**MAIN RESPONSIBILITIES**:

- Patient Registration:
- Create new patient profiles in EPIC-
- Patient registration in Cadence (Epic Hyperspace) in accordance to registration standards- Referral Management- Input electronic referrals in Epic Referral Management and update referrals according to triage-
- Scan referrals into Epic with appropriate naming convention- Patient Scheduling- Schedule new patients from workqueues according to priority and wait times.-
- Schedule return patients from recall list and follow-up workqueues according to required follow-up date-
- Schedule interpreters for families as required-
- Schedule clinic orders and manage order workqueues- Clinic check-ins- Greet patient and parent(s). Verify demographic information in accordance to registration procedures.-
- Interpret MOH Eligibility and make updates in patient record accordingly-
- Collect self-pay payment and complete Fee For Service form-
- Collect fees as required- Clinic check-outs- Complete check-outs and schedule follow up appointments or put patients on recall lists/ workqueues- Monitoring patient lists and workqueues- Monitor all workqueues and recall lists associated within primary area of work to ensure quality and advise supervisor of outliers and changes to the waitlist-
- In consultation with clinical staff, implement visit cancellation and rebooking,- Patient and family centered care- Receive incoming telephone calls and respond to patient inquiries. Contact clinic physicians, nurses and allied health team members as appropriate to manage inquiries.-
- Communication with clinical team through Inbasket-
- Telephone communication and telephone messaging within CHEO established policies/procedures-
- Telephone pre-visit screening for infection control-
- Utilize Epic to notify clinicians of patient arrival-
- Appointment confirmation and follow-up from automated system-
- Patient/family direction and public relation-
- Direct patients/families to a designated location within the hospital- Supporting clinic operations- Request patient files from medical records, as appropriate.-
- Ensure that progress notes and sheets are available and stamped with the right date, where required.-
- Pick up patient charts in medical records on a daily basis, where required. Ensure that all charts are available and request missing ones.-
- Maintain an inventory of stock.-
- Maintain filing. Ensure orders with notes are filed. Locate old charts as appropriate.-
- Maintenance and ordering of clinic supplies.-
- Facilitation of clerical duties related to equipment repairs including filling of special form and taking the equipment to the appropriate location-
- Retrieve labels for specimens.- Training and Orientation- Orientation of volunteers-
- Orientation of clerical staff to clinics and on Epic- Adherence to policies, procedures and standards- Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.-
- Perform work in accordance to CHEO privacy and confidentiality policies-
- Perform work in accordance to Epic training and documented standards-
- Attend staff meetings when scheduling allows and review circulated minutes-
- Perform other related duties as assigned by supervisor.QUALIFICATIONS- Criminal Record Check (Essential)-
- Secondary School Graduation Diploma (Essential)-
- Bilingualism (English/French) (Essential)-
- Approximately 6 months of related experience (Essential)-
- Knowledge of computer software (Epic, Sunrise, Outlook) (Essential)-
- Experience working in a clinical environment live on Epic Ambulatory (preferred)-
- Experience in patient registration using Cadence (Epic) (preferred)-
- Experience in creating, editing, scanning and scheduling referrals (preferred)-
- Experience in managing order workqueues (preferred)-
- Experience in patient check outs including follow ups and recall management (preferred)-
- Experience using inbasket communication in Epic (preferred)-
- Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)-
- Ability to adapt to changes to meet organizational requirements (Essential)-
- Communicate effectively and concisely, both orally and in writing (Essential)-
- Deal effectively with internal and external customers (Essential)- Please note you will be represented by the Laborers International Union of North America, (LiUNA).

CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer op