Bilingual Patient Services Clerk

Position Title: Bilingual Patient Services Clerk
Division: ByWard FHT
Job Status: Full-Time
Job Reports To: Medical Registration Services Manager
Salary Range: Hourly Rate: $18.46-25.08
Closing Date: Looking to fill position ASAP

ByWard Family Health (BWFHT), formerly the University of Ottawa Health Services (UOHS), offers a comprehensive range of services for patients registered with a BWFHT family physician. In addition, we provide specialist services by referral to the general public. We are committed to delivering timely, quality and collaborative assessment, treatment and health promotion, in a supportive and caring environment that is open and transparent to social, ethnic, and income factors.

**JOB SUMMARY**

Reporting to the Medical Registration Services Manager, the primary role of the Patient Services Clerk is to ensure efficient and effective day to day operations with the reception team to provide excellent service to the patients of the ByWard Family Health Team.

**ESSENTIAL RESPONSIBILITIES**

Under the supervision of the manager, the Patient Services Clerks are responsible for the following:

- Greet and register patients, as per patient registration guidelines;
- Answer multi-line telephone, screen, and provide information/assistance or route caller to appropriate personnel, take messages and deliver to the appropriate personnel.
- Schedule, confirm, cancel, and reschedule medical appointments, for physicians, AHP’s, and/or administration requests;
- Establish and maintain confidential electronic medicals records; ensure accurate patient demographic information;
- Perform entry-level billing and collection;
- Other clinic related duties as required.

**ACCOUNTABILITY**

Staff are expected to work in a professional manner, demonstrating above-average qualities such as courtesy, tact, and judgment with respect to patients, fellow colleagues, and professionals. All staff are expected to work in parallel with the organization’s confidentiality agreement. As a member of our team, you are responsible for bringing issues that affect the smooth operation of the organization, to the attention of your immediate supervisor. It is your responsibility to be up to date with all organizational communication.

**RELATIONSHIPS CONTACTS** (with whom the incumbent comes into regular contact)

Internally: Successful relationships with administration and management within all divisions.

Externally: Successful relationships with patients, representatives, and other clients that present themselves via telephone or in writing. There are no supervisory responsibilities related to this role.

**REPORTING STRUCTURE** (To whom the incumbent reports to for different aspects of their job)

The incumbent reports to the Medical Registration Services Manager.

**ESSENTIAL QUALIFICATIONS**
- Completion of secondary school or equivalent GED and a college program or other specialized courses for medical administration
- Bilingual (French and English)
- Computer literacy: MS Word, Outlook, EMR
- Some experience in a medical environment
- Knowledge of medical terminology an asset
- Strong attention to detail
- Excellent communication and customer service skills in a fast-paced environment

**ADDITIONAL INFORMATION**
- The clinics are open between 8 am
- 8 pm Monday to Friday and from 9 am -12 pm on weekends. Must be available to work various shifts between those times.
- Employee must be fully vaccinated against the Covid-19 virus prior to the commencement of employment.

**WHAT WE HAVE TO OFFER**
- A dynamic work environment for those who thrive in a fast-paced setting
- Excellent, benefit plan after a qualifying period
- Competitive wage based on level of experience
- Premium wage when working evenings and weekends
- Collaborative working environment
- Opportunity to learn and grow in your career

ByWard Family Health Team is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during the recruitment process, please contact us at 613-763-5859 Ext. 366 and specify the nature of your accommodation request.