Sales and Customer Service Representative
2 weeks ago
**Job Overview**
We are seeking a motivated and enthusiastic Customer Service/Sales Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service while effectively promoting our products and services. Your ability to communicate clearly and build relationships will be key to driving sales and ensuring customer satisfaction.
**Responsibilities**
- Engage with customers via phone, providing information about products and services.
- Utilize effective phone etiquette to create a positive customer experience.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Analyze customer needs and provide tailored solutions that encourage upselling opportunities.
- Handle customer inquiries, complaints, and feedback with professionalism and empathy.
- Collaborate with team members to meet sales targets and improve service delivery.
**Requirements**:
- Proven experience in customer service or sales is required.
- Strong phone etiquette and communication skills are essential.
- Ability to analyze customer needs and recommend appropriate solutions.
- Proficiency in data entry with attention to detail.
- A positive attitude, strong work ethic, and willingness to learn are crucial for success in this role.
- Ability to work effectively both independently and as part of a team.
Join us in delivering outstanding service while contributing to our sales goals We look forward to welcoming you to our team.
**Job Type**: Part-time
Pay: From $17.00 per hour
Expected hours: 24 per week
Schedule:
- Day shift
- Evening shift
- Weekends as needed
Application question(s):
- Can you walk us through how you would approach a new potential member who just walked into the gym for the first time?
- How would you identify an opportunity to recommend a supplement or piece of gym apparel to a member without coming across as pushy?
- If a member approached you wanting to cancel their membership, how would you handle the conversation to understand their concerns and possibly offer an alternative solution?
Work Location: In person
Expected start date: 2025-05-16
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