Knowledge Services Specialist

4 days ago

Winnipeg, Canada Credit Union Central of Manitoba Full time

**About Credit Union Central of Manitoba**:
Credit Union of Manitoba (CUCM) is the trade association and service provider for the province's 15 autonomous credit unions. CUCM's purpose is to provide strategic leadership for credit unions, and to deliver high-value solutions that help each credit union achieve its vision.

Our office is located in downtown Winnipeg close to the Canada Life Centre. In the current environment, employees have the ability to work from home.

**The Position**:
The Knowledge Services Specialist plays a key role in supporting the organization's digital knowledge and communications infrastructure. In this position, you will be responsible for day-to-day administration of SharePoint sites, including content creation and management, user access and permissions management, and basic troubleshooting. You will help maintain content repositories, ensure content is easy to find and use, and provide training and guidance to employees on how to post, update, and locate information. This role also supports internal communication initiatives and collaborates with the broader Communications team to ensure consistency, usability, and accessibility across platforms.

**The Person**:

- A post-secondary diploma or equivalent education in a relevant field
- 1-3 years of related experience
- Exceptional written and verbal communication skills, with the ability to convey complex or technical information clearly and appropriately for diverse audiences
- Excellent active listening and problem-solving skills, with the ability to gather, interpret and translate user requirements into practical, user-friendly solutions
- Digitally fluent and tech-savvy, with the ability to quickly learn and adapt to new tools, platforms and systems
- Self-motivated and curious learner, with a commitment to staying current on digital workplace trends and evolving employee needs
- High attention to detail, with a strong focus on accuracy and precision in data entry and system configuration
- Strong interpersonal skills with the ability to collaborate effectively across teams and build positive working relationships
- Demonstrates sound judgement and discretion when handling sensitive or confidential information
- Familiarity with corporate communications and knowledge management principles is considered an asset

**What we offer**:
We offer an excellent total compensation and benefits package including an incentive pay program, an extensive community service program, training and development opportunities, and a work environment that engages and enables our employees to serve our members.

The salary will relate to qualifications and experience. The annual base salary range for this position is **$60,400- $73,800.**

**Closing Date: August 8, 2025**

We are committed to providing a safe, respectful, and inclusive environment where your unique background, perspectives and talent are valued.

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