Cn - Account Executive

**BUILD A BETTER CAREER WITH MSC**

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

**Requisition ID**: 18151

**Employment Type**: Full Time

**Job Category**: Business Development

**Job Grade**: Sales 12

**Work Location**: Thunder Bay, Ontario

**BRIEF**:
The Account Executive’s primary goal is to organically generate sales by nurturing existing customer relationships and prospecting for new customers. The Account Executive will provide world class account management, acting as a liaison between the company and a group of customers. The Account Executive should have proven strategic sales strategies, with a proven track record of success prospecting, penetrating, managing and closing customers. Works as part of a collaborative team to drive sales by focusing on acquisition, development, retention and management of strategic clients in designated territories.
**DUTIES and RESPONSIBILITIES**:

- Penetrates accounts at both the functional and Executive level, working with District leaders and industry experts to design superior solutions for customers current and future needs.
- Provides cross-territory technical and sales expertise when needed.
- Instrumental in execution of MSC Collaboration projects and cross selling activities.
- Acts as a role model for all sales associates and consistently demonstrates MSC values and financial achievement.
- Works with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer service orientation with excellent follow up skills.
- Must achieve sales plan and account retention target.
- Identify and grow opportunities within the district through collaboration with Strategic Accounts, National Account, MSC sales, and Sales Management to insure growth achievement.
- Effectively communicate initiatives between multiple contacts within a customer
- Maximize the percentage of productivity through the utilization of multiple MSC Solution channels.
- Develops world class relationships with customers and delivers key components of the sales strategy, while being initiative to solve customer’s needs.
- Has in-depth experience, knowledge and skills in acquiring customers by exceeding their requirements.
- Creates and delivers face-to-face sales presentations to strategic prospective clients that demonstrate knowledge of the latest products and services. Sells with goals of exceeding departmental financial and division targets.
- Stays aware of the competitive landscape and emerging technologies to best position MSC in the marketplace.
- Develops the strategy of the sales territory, including identifying strategic partnerships, planning the development of a territory, and cultivating of local partnerships and organizational affiliations.
- Actively researches and generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships.
- Retains customer base by delivering and ensuring a superior customer experience.
- Maintains accurate and quality sales records and prepares sales and activity reports as required.
- Responsible for successful implementation of major company programs and initiatives.
- Assists or conducts prospect/customer surveys and conversions and set up of new customer locations.
- Secures and submits customer orders for processing utilizing wireless ordering technology.
- Develops pricing strategy for non-contract customers in conjunction with activities in accordance with company policies and corporate business conduct guidelines.
- Submits in timely manner, in the format requested, all written reports as required by management.
- Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
- Participation in special projects and performs additional duties as required.

**EDUCATION and EXPERIENCE**:

- High school diploma or equivalent is required.
- Two to four year college degree preferred.
- Minimum of 3+ years outside direct sales/service experience preferred.
- 4 years of Industry experience preferred.
- Experience in account retention and account penetration (expansion of sales within existing accounts); must be able to verify sales successes.

**SKILLS**:

- Proven track record in new account acquisition, account retention and account penetration (expansion of sales within existing accounts).
- High degree of integrity and ability to develop customer relationships required.