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Probation and Parole Administrative Support Clerk
3 weeks ago
Are you an administrative professional looking for an exciting opportunity to serve a diverse community? If so, join our team where you will collaborate with criminal justice partners and community organizations while providing clerical, administrative, and reception support services. **Please Note: This posting includes the following positions**: - a permanent position working in Welland - a permanent position working in Niagara Falls - a temporary 12-month with possible extension position working in St Catharines OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service. We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation. What can I expect to do in this role? **In this role you will**: - provide reception duties and maintain standards for customer service - prepare, distribute and request a variety of documents such as court reports, pre-parole reports, community information, and court documentation - compose and type routine correspondence ensuring accuracy and proper distribution - receive and direct telephone calls and communicate with clients with diverse needs - receive and distribute mail - maintain files and retention schedules - perform sentencing calculations - enter, update and correct information in the Offender Tracking Information System (OTIS) How do I qualify? Administrative Skills - Knowledge of office practices and procedures to provide efficient administrative services - to follow appropriate procedures and manuals - Knowledge of administrative filing systems, confidentiality protocols, information distribution, and formatting letter/report - Ability to utilize mail distribution systems, provide reception support, respond to routine inquiries and direct telephone calls from clients and visitors - Ability to maintain inventory of office supplies, as well as maintain office equipment by reporting malfunctions/issues and arranging service calls as required **Communication, Interpersonal and Computer Skills**: - Oral communication and interpersonal skills to respond to inquiries in a tactful and diplomatic manner - Ability to provide comprehensive explanations, convey information to clients, colleagues, courts, police and community stakeholders - Written communication including computer skills to compose routine/standard correspondence and to ensure accuracy of content, grammar, spelling and punctuation when keyboarding/typing documents - Ability to operate computer equipment and related word processing/software programs to transcribe correspondence, reports, probation and parole documents **Analytical, Reasoning and Organizational Skills**: **Analytical, Reasoning and Organizational Skills**: - Proven analytical and reasoning skills to determine what information can be provided to inquiries - Organizational skills to determine and realign priorities and to resolve competing priorities and conflicting meetings - Ability to determine and realign own priorities in order to respond to competing deadlines - Ability to prioritize and manage workload flow to use sound judgement when making decisions
