Scientific Support Specialist, Cell Culture

**Job Description Summary**:
Are you looking for an opportunity to transition from academia to biotech? Do you have a broad range of lab skills and want to leverage those skills for educating others?

STEMCELL Technologies is a leading Canadian biotechnology company that provides innovative products and services to researchers around the world. We are a dynamic and growing team of scientists, engineers, and support staff who are dedicated to advancing the frontiers of life science research. The Education & Scientific Support department is seeking a Scientific Support Specialist to join our team.

As a Scientific Support Specialist, you will be an integral member of the team by providing high-quality, efficient, and effective scientific support for researchers across the globe.

**Duties and Responsibilities**
- Provide technical guidance to customers and Sales team through general and troubleshooting inquiries on specific product lines. Design and support the development of scientific training materials and technical resources for staff and customers
- Deliver and evaluate the effectiveness of training programs delivered to staff and customers
- Collaborate within a departmental or cross-departmental team to represent customer needs for new product ideas or to develop new educational resources and training.
- Support cell culture generation for training delivery and demonstrations.
- Execute ad-hoc projects as determined by the manager.

**Knowledge and Qualifications**
- Bachelor's degree with 4+ years of relevant work experience in life sciences; Masters or PhD in a relevant field would be an asset
- 3+ years of experience in customer service support, preferably within a research environment or biotechnology company, would be an asset
In-depth knowledge of life science research techniques and technologies. Experience with mammalian cell culture is highly desired
- Excellent written and verbal communication skills, including the ability to clearly explain complex scientific concepts to both experts and non-experts alike
- Strong problem-solving and critical thinking abilities
- Fluency in English is required, fluency in additional languages would be an asset.

This role requires being fully vaccinated against COVID-19 as per STEMCELL's vaccination policy, the current recommendations by local health authorities and as required by public health orders in place from time to time, including any COVID-19 boosters as recommended by local health authorities and as required by public health orders in place from time to time.

Hybrid #nonbench

STEMCELL Technologies Inc. is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore. Driven by our love of science and our passion for quality, we see ourselves simply as “Scientists Helping Scientists” - standing by our customers to provide outstanding products, technical support and training. We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree. STEMCELL is proud to be the largest Biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

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