Call Centre Representative
2 weeks ago
Position: Call Center Representative
Location: 265 Argyle St N
Caledonia, Ontario
**Job Type**: Part-Time (30 Hours Max)
About Us:
We’re a leading Heating Air Conditioning & Duct Cleaning company dedicated to providing top-notch customer service with a focus on customer satisfaction and a friendly approach. Our team is growing, and we’re looking for a personable, organized, and tech-savvy Appointment Setter to join us and help our clients with seamless scheduling and support.
As an Appointment Setter, you’ll play a key role in coordinating and managing client appointments. You’ll work with online booking software **(Primarily ServiceTitan**), engage with clients, and provide them with excellent customer service from their initial contact to final scheduling.
**Key Responsibilities**:
- Use online booking software like ServiceTitan to schedule appointments accurately.
- Provide a friendly and helpful experience for each client, answering basic inquiries and guiding them through the scheduling process.
- Manage and maintain a well-organized appointment calendar to ensure efficient scheduling and follow-up.
- Communicate with the sales and service teams to coordinate availability and ensure client needs are met.
- Handle rescheduling requests or cancellations with efficiency and courtesy.
**Qualifications**:
- Experience using online booking software **(ServiceTitan experience preferred).**
- Excellent verbal and written communication skills - a friendly and approachable phone presence is a must.
- Ability to multitask, manage time effectively, and handle a high volume of calls and inquiries.
- Strong attention to detail and organization skills.
**Benefits**:
- Competitive pay
- Flexible hours
- Commissions and Bonuses
If you’re a customer-oriented, tech-savvy person with experience in appointment scheduling and enjoy helping people, we’d love to hear from you
**Job Type**: Part-time
Pay: $17.00-$30.00 per hour
Additional pay:
- Bonus pay
- Commission pay
**Benefits**:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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