Call Centre Representative

2 weeks ago

Caledonia, Canada Darrick Davidson Mechanical Services Ltd Full time

Position: Call Center Representative

Location: 265 Argyle St N

Caledonia, Ontario

**Job Type**: Part-Time (30 Hours Max)

About Us:
We’re a leading Heating Air Conditioning & Duct Cleaning company dedicated to providing top-notch customer service with a focus on customer satisfaction and a friendly approach. Our team is growing, and we’re looking for a personable, organized, and tech-savvy Appointment Setter to join us and help our clients with seamless scheduling and support.

As an Appointment Setter, you’ll play a key role in coordinating and managing client appointments. You’ll work with online booking software **(Primarily ServiceTitan**), engage with clients, and provide them with excellent customer service from their initial contact to final scheduling.

**Key Responsibilities**:

- Use online booking software like ServiceTitan to schedule appointments accurately.
- Provide a friendly and helpful experience for each client, answering basic inquiries and guiding them through the scheduling process.
- Manage and maintain a well-organized appointment calendar to ensure efficient scheduling and follow-up.
- Communicate with the sales and service teams to coordinate availability and ensure client needs are met.
- Handle rescheduling requests or cancellations with efficiency and courtesy.

**Qualifications**:

- Experience using online booking software **(ServiceTitan experience preferred).**
- Excellent verbal and written communication skills - a friendly and approachable phone presence is a must.
- Ability to multitask, manage time effectively, and handle a high volume of calls and inquiries.
- Strong attention to detail and organization skills.

**Benefits**:

- Competitive pay
- Flexible hours
- Commissions and Bonuses

If you’re a customer-oriented, tech-savvy person with experience in appointment scheduling and enjoy helping people, we’d love to hear from you

**Job Type**: Part-time

Pay: $17.00-$30.00 per hour

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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