Manager of Clinic Services

2 weeks ago

Thornhill, Canada Enhanced Care Clinic Full time

At Enhanced Care, we know the importance of primary care and family practice in everyone's health and wellness. With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely.

**Summary**: Manager of Clinic Services is responsible for direct contribution of day to day tasks, supervision of on-site and virtual clinic service delivery.

**Reports to**: Sr Manager Operations, Managing Director

**Locations**: Thornhill (28-29 7181 Yonge Street, Thornhill, ON L3T 2A9)
Aurora East (25 William Graham Drive, Aurora ON L4G 3G3)

**Responsibilities**:
Administrative
- Directly manage daily operations and staff of clinic on-site and virtually
- Collaborate with management and leaders in the organizations
- Work closely with Project Management Office on project implementation, analytics and clinic efficiency
- Ensure compliance with Health and Safety procedures and practices
- Engage clinic staff, physicians, management, vendors and stakeholders to align with organizational priorities
- Establish, maintain, communicate and implement clinic and confidentiality policies
- Identify processes and methods to improve efficiency and service quality
- Continue to develop efficiency and productivity among all sites
- Manage and further develop utilization of electronic record and IT systems
- Assist and lead other relevant projects and duties

Human Resource
- Work with staff to establish smooth and productive operations at clinic sites
- Ensure effective staff recruitment, training and performance
- Maximize physician, specialist, pharmacy and other allied health service delivery
- Communicate and engage with physicians, providers, vendors and patients

Financials
- Work with accounting team to monitor operational efficiency and adhere to budgeted staff ratio and costs
- Identify and capture cost-saving opportunities in supplies and procurement process
- Coordinate with accounting to prompt and accurate account receivables
- Profit and loss responsibility for sites
- Provide management reports, insight and recommendations on a monthly basis

Clinic Enhancement
- Articulate operational challenges and develop effective strategies for continuous improvement
- Provide clinical guidance and support to ensure patient safety and privacy
- Ensure long-term operational and organizational sustainability at clinic sites

**Qualifications**:

- A minimum of 1 year management or team supervision experience - required
- Background in clinic operations - An Asset
- Excellent customer service and stakeholder engagement skills - An Asset
- Experience with EMR and primary health care setting - An Asset
- Valid driver’s license and access to reliable transportation - travel and driving required - to meet the needs of the business - Required

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